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Knowledge Forum

The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of robotic process automation. View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging RPA to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. Subscription is free for members.

Latest News

Using Automation to Upscale Your Workforce

Offshore sourcing has long been a means for companies to quickly allocate human capital and meet demand using a limited workforce. But as the global cost of labor rises and increasing political pressure makes offshoring risky, many companies are looking to new technologies to help upscale their workforce. With the [...]

How Service Providers Are Adopting RPA Internally: Part 2

In our last post, we discussed how service providers were using robotic process automation (RPA) to dramatically change the way outsourcing is  designed and delivered. This technology, which allows companies to automate support processes, data manipulation or any other transactional activity, is revolutionizing the outsourcing industry and provides an attractive [...]

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Featured Content

Exclusive Interview with Senior Data Scientist at Children's Hospital Los Angeles

IRPA AI Founder, Frank Casale, Interviews David Ledbetter, a Senior Data Scientist at Children's Hospital Los Angeles where he works with the Laura P. and Leland K. Whittier Virtual Pediatric Intensive Care Unit (vPICU) to discuss his AI journey.Frank: What prompted your department to investigate AI?David: Our department is the brainchild of Dr. Randall Wetzel, who is the chair of anesthesiology and critical care medicine at CHLA.  As a clinician practicing in the ICU, he saw firsthand the overwhelming amount of data that was being captured, but under-utilized. He also understood that by storing that data a reservoir of experience [...]

Overcoming the Challenges of Shared Services: How automation can help companies manage the complexity of shared service environments

Shared service solutions for accounting, document processing and other areas are seeing unprecedented adoption rates. In a 2017 survey on shared services, over 53% of respondents said they used shared services to perform three or more functions, up from just 20% in 2013. [1] The reason for this adoption is clear. Centralized services shared among business units help eliminate redundancy, improve consistency, increase productivity and reduce costs. Shared services are also continuing to contribute increasing value to companies, as 73% of respondents to the survey said adopting a shared service increased productivity by 5% or more, up from 70% in [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

Using Automation to Upscale Your Workforce

Offshore sourcing has long been a means for companies to quickly allocate human capital and meet demand using a limited workforce. But as the global cost of labor rises and increasing political pressure makes [...]

How Service Providers Are Adopting RPA Internally: Part 2

In our last post, we discussed how service providers were using robotic process automation (RPA) to dramatically change the way outsourcing is  designed and delivered. This technology, which allows companies to automate support processes, [...]

Process Led Automation

Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect [...]

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Industry Perspectives and Expert Q&A's

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