Articles, White Papers, and Case Studies

  • Executive Interview Series with Elizabeth Tobey, Head of Marketing, Digital & AI of NICE RPA

    NICE RPA's Head of Marketing, Digitial & AI, shares her perspective on purpose-built AI, the advancements in Generative AI in markeing, and breaking down silos within an organization to benefit the overall customer experience.   [wpforms id="15661" title="false"] [...]

  • The Rise of Insight Selling: Empowering Technology Sales in the Digital Age

    The landscape of B2B enterprise technology sales has undergone a transformative shift in recent years. Technology buyers are more informed, demanding, and selective than ever before. With digital platforms and self-service capabilities, traditional solution selling has become less effective. In this dynamic and challenging environment, sales professionals need a new approach: Insight Selling. In this article, we will briefly explore various selling methodologies, the characteristics, and the relevance of Insight [...]

  • Improving Back Office Productivity

    Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]

  • Manager Expectations in Remote Workplaces

    Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the evolving purpose and role of leaders within an organization. Watch Full Webinar [...]

  • Process Optimization for Remote Work

    How can businesses optimize their processes for remote work environments? In this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the market change toward remote work and ways RPA can support this environment by optimizing processes. To watch the full webinar, click HERE. Watch Full Webinar [...]

  • Top 3 Use Cases for Attended Automation with Adela Milano

    What are the top three use cases for Attended Automation? Join Dan Goodstein, President, IRPA AI and Digital Enterprise Institute, and Adela Milano, Automation Consultant, NICE Systems, to learn more about the top three use cases for Attended Automation including ID and verification for Financial Services, “A day in the life” approach for auto insurance claims and using customer interactions to solve customer problems and create potential revenue opportunities.  [wpforms id="15344" [...]

  • Pascal’s Picks

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI’s Certified Intelligent Automation Training & Certification or on the Intelligent Automation Resource Center. -Pascal August 30, 2022 Pascal BornetPascal is a recognized global expert and pioneer in [...]

  • Pascal’s Picks

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI’s Certified Intelligent Automation Training & Certification or on the Intelligent Automation Resource Center. -Pascal August 2, 2022 Pascal BornetPascal is a recognized global expert and pioneer in [...]

  • No-Code Brings Automation to Market Faster

    Digital transformation takes a customer-driven, digital-first approach to every aspect of business, including business models, customer experiences, processes, and operations. It utilizes digital technologies, such as artificial intelligence (AI), automation, and hybrid cloud, to leverage data and drive intelligent processes, faster and smarter decision-making, and real-time responses to market disruption. Ultimately, digital transformation changes customer expectations and creates new business opportunities. The automation market was already experiencing strong growth before the pandemic, due [...]

  • Pascal’s Picks

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI’s Certified Intelligent Automation Training & Certification or on the Intelligent Automation Resource Center. -Pascal July 6, 2022 Pascal BornetPascal is a recognized global expert and pioneer in [...]

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