Featured Content

  • Building a Business-Case for Customer Service Automation: A Deep-Dive into Robotic Process Automation for the Contact Center

    The Robotic Process Automation (RPA) landscape is saturated with vendors that provide unattended automation in back-office environments. In customer service, automation is key in reducing costs and increasing operational efficiency but only if the technology works in tandem with the human counterpart to tackle with empathy and care increasingly complex customer interactions.Automation with a human touch is where Customer Service RPA stands apart in the saturated RPA market. Customer Service [...]

  • Jim Noble, former CIO at General Motors, AOL, Time Warner, Altria Group (Philip Morris, Kraft Foods, Miller Brewing), Merrill Lynch, and General Electric (UK) and current CEO at Integrated Cyber Solutions joined Frank Casale, IRPA AI Founder, to discuss key cyber security challenges for mid-market companies, and the new, emerging tech that plays a role in the effectiveness of cyber solutions in this 3x1 (3 questions, 1 expert) interview.Read More [...]

  • How to Scale Automation: People & Technology Considerations

    According to a recent Forbes Insights survey, fewer than 50% of companies have implemented RPA holistically across their organization, instead choosing short-term gains rather than long-term competitive advantage. Organizations that want to drive real change and systemic results need to commit to a more cohesive program with top down support.But getting from here to there is never easy.  In this webinar, How to Scale Automation: People & Technology Considerations, we’ll explore [...]

  • Why Deep Language Understanding (NLP) cannot be solved as easily as image recognition, but there is hope

    The second AI winter came to a sudden finale in 2012 when AlexNet took first prize in the ImageNet competition. Deep learning was born.Yet, it took many more years before similar deep learning techniques were effectively applied to language. Words and characters, surely, can’t be as complex to interpret as images or pixels which consume thousands of times more memory? Au contraire, language is a much more complex problem than vision.Read More Here    [...]

  • Revolutionizing Governments in the Digital Age

    How can Blockchain Transform the Delivery of Public Services?Read More Here    [...]

  • RPA - Bridge the Gap Between IT and Business: How to Engage the Business in Digital Transformation

    An estimated 60 to 70 percent of initial robotic process automation (RPA) projects fail to meet expectations. Companies want to embrace the transformative technology, but with no sense of where to start and what processes to automate, their projects are dead on arrival.Business and IT need to partner together to find strong initial candidates for automation that return positive ROI and create momentum.  If pursued with the right amount of [...]

  • VP, Principal Analyst at Forrester Research, Craig LeClair joins IRPA AI’s Founder, Frank Casale, to explore: Forrester’s assessment of where the RPA market is today in terms of growth and maturity RPA vs BPM Where are companies starting vs. scaling? RPA’s impact on accuracy in insuranceTo learn about automation strategies that are relatively cost-effective and efficient, as well as the best operating model practices for RPA to deliver long-term value [...]

  • 90% of Companies Are Doing it the Wrong Way

    According to Frank Casale, IRPA AI Founder, 90% of companies that implement RPA are doing it wrong, and therefore experiencing suboptimal results. In this 3x1 (3 questions, 1 expert) interview, Frank explores why a process led approach to automation is so important and why hundreds of companies are not meeting their ROI targets from their automation efforts.Read More Here     [...]

  • Understanding RPA - ROI Sponsored by How to Measure It and Why It’s Important

    Robotic process automation (RPA) can deliver significant benefits to companies of practically any size and in any industry. Its ability to improve productivity, increase innovation, and help companies deliver a better experience to customers makes it one of the most valuable tools of modern business. With effective tools for measuring the impact of RPA, companies can show that these solutions are important to the business and learn how to implement these solutions most effectively and perhaps more broadly.Developing [...]

  • Don't Let Your Digital Deal Die - Arm Yourself With Tips & Tricks for Sales Success

    Frank Casale, deal meister, sales extraordinaire and IRPA AI Founder is here to give away his secrets to sales success. With over 20 years of sales experience, Frank has seen his fair share of do's and don'ts when it comes to closing a deal. He knows what it takes to land a deal, but also ways it can die on the vine. If you're a sales professional or looking to [...]

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