Robotic process automation (RPA) can deliver significant benefits to companies of practically any size and in any industry. Its ability to improve productivity, increase innovation, and help companies deliver a better experience to customers makes it one of the most valuable tools of modern business. With effective tools for measuring the impact of RPA, companies can show that these solutions are important to the business and learn how to implement these solutions most effectively and perhaps more broadly.
Developing ROI metrics for RPA is critical to creating an effective roadmap for implementation, building support, and validating assumptions. Quantifying the expected and actual returns on an investment in RPA can help companies make better decisions, optimize their solutions, and learn from any pitfalls. However, it is necessary for companies to understand what data to collect, which benchmarks are valuable, and how to best make use of the information they gather. In order to create and follow an effective RPA roadmap, it is important that organizations understand ROI and how it can be maximized to make the implementation better.