The advent of intelligent automation in the IT department brings a whole lot of value to an organization, by improving the end user experience through proactively solving problems, reducing ticket arrival rates and much more.
Think more about end user experience – not just about tools, tech and cost save. Sure, these are important, but the long term value and ROI will be in the enhanced end user experience.
Many of our members have expressed interest in what to consider before automating end user support. So, we thought it was important to give you insight that we gathered from our ecosystem of industry experts and practitioners.