Brought To You By The Institute For Robotic Process Automation & Artificial Intelligence

Monthly Video Episodes Dedicated to Everything AI

Current Episodes:

When implementing artificial intelligence, the #1 setback isn’t technology – it’s people! We’ve seen this technology garner many benefits, like cost save. However, resistance to change, fear of the unknown, lack of understanding and politics will get in the way of implementation. Check out this inte

A common trend when selling robotic process automation, intelligent automation or artificial intelligence, is that there’s a clear disconnect between the buyer and seller. The seller, in many cases, is selling software, but the buyer wants to purchase a service. Therefore, things get messy when you

This expert panel in NYC tackled best practices and lessons learned in RPA and intelligent automation based on successes and failures of the first wave of early adaptors.

In part two of the expert panel discussion in NYC, the former CTO of CompuCom, Unisys and CSC, explores the dangers of random acts of automation. Additionally, other top experts explore the best practices and lessons learned in RPA and intelligent

IRPA AI founder, Frank Casale, shares perspectives, predictions and talks business impact of intelligent automation and AI.

In the premier episode of the show, Sam Gross delves into the struggles that come with IT operations and optimizing processes efficiently. Additionally, he talks about the curse of random acts of automation, and how RPA and AI will transform the outsourcing industry.

What's the old way of thinking in the IT ops industry? Many people believe that IT ops can be fit into a box, because the tasks are repeatable But, there's a new way of thinking in the IT ops industry that is being sparked by the emergence of new technologies and opportunities.

Why is it, that with today’s advancements with intelligent automation (IA), end user support is still delivered in a primarily legacy fashion? Can we optimize the end user experience with IA? Are there any real benefits to doing this (cost save, time save, ect.)? Check out this expert video intervie

While there’s no doubt that intelligent automation can bring value to an organization, the journey to get there is excruciatingly painful. It shouldn’t be hard to get the answers to questions like: how much does it cost, what does it do, where do I get people to support it, how do I install it, etc.

CTO veteran and visionary, Sam Gross, puts the automation IT operations in the spotlight. Prepare for candor and real work best practices.

Frank Casale talks about the excitement in the marketplace about the new emerging technologies, but also fear and apprehension. Should you be concerned? And, are you prepared for what’s next?

Frank Casale talks to EY about treating this new software as digital labor or an employee. In addition, he asks when the cyber and risk teams should be involved when companies are exploring new software to implement.

Weston Jones talks about how companies are using cognitive abilities to take large data sets to make decisions. Are those decisions biased? How are they making those decisions? How does this stand from a risk or cyber perspective?

Sam Gross and Frank Casale talk about make vs. buy vs. build. Sam Gross says that most are in the make space, and wonders if there’s another model to explore. Frank Casale says that software platforms vs. purchasing separate pieces will offer companies risk mitigation a

Sam Gross says that a platform will mesh humans and robots together, and that no player in the space today have addressed it, because software companies are driven by investment capital that follow a specific model.

Sam Gross talks about the disappearing service desk, along with network and data center operations, because these are repeatable and well known activities. Additionally, he explores how the entire SAS model eliminated the need for the skills that were needed.

In part one of the first episode, Weston Jones and Sam gross explore the automation opportunities in IT operations, and discuss why IT operations is taking a back seat.

Are technology experts embracing IT operations, or are some cynical about the transformation? Sam Gross explores some common concerns and explains how this will change how work gets done, and how these types of technologies will be launched and supported

Brace yourself for the battle between business units and IT. Weston Jones sees a division between IT and the business process teams, and asks how to get IT “under the tent" and more involved.

The question is: how does IT change the narrative? Sam Gross argues that if IT doesn’t quickly handle their own challenges, they will miss a big opportunity, fail their business and become irrelevant.

Did IT miss the big opportunity? Weston Jones asks if it’s too late for IT, and Frank Casale says that IT needs to be more proactive in order to be successful.

EY’s global leader of automation and AI, Weston Jones, is the host of this show. Each episode addresses key issues ranging from automation impact on cyber security to commercial models.

Gregory North begins his first episode by discussing the importance of creating a process for automation with the end in mind. He discusses the importance of understanding the outcome, what customers are looking for and the best way to create a process with least amount of waste.

Former Chief Process Officer for Xerox Corp., Gregory North, is determined to not let you fall short of your full automation and AI potential. He warns against tech lead efforts and drives home the importance of the process in all automation and AI evaluations and strategies.