IRPA AI Summit – EMEA

 
Providers and influencers can register at $950. Buyers canregister at no cost
12:30 PM Reginald Beaver
1:00 PM Opening RemarksIntro
Frank Casale, Founder & CEO, IRPA AI
1:05 PM Keynote Keynote: The Countdown to 2020: Tipping Point for RPA and AI

Sultan Mahmood, PwC

1:40pm Presentation: From Use Case to Case Study

RPA has been sold as a quick-fix, do-it-all solution that is light touch without heavy maintenance. However, reality is that this adds to the overall IT infrastructure, making change management with the entire IT landscape more complex in the short-to-medium term and increase in the overall TCO. It is essential to ensure that businesses work closely with the CIO organisation to implement RPA/IA at scale. This will enable the move from “Use case to Case Study. 

Sudip Roy, Distinguished Fellow, Avasant.

2:10pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation

Frank Casale 

Co-moderator: Catalina Butnaru, Global Ethics Lead, City.AI

1. Keri Smith, ISG, Director, Head of Automation Practice Northern Europe

2. Dev Govender, PwC Director

3. Peter Guess, Astra Zeneca

2:50pm Sponsored Session: Balancing Technology and Human Engagement Is The Key to Creating an End-to-End, Bestin-Class Customer Experience

In the digital era, end-user experience is impacted by human emotions and engagement, and influenced by the use of technology across channels. Technologies like AI, ML, RPA and others are enabling seamless handovers of channels like voice and chat automation to human interventions, where more value can be created by human engagement. With a balanced approach of technology and human interventions, you can improve the engagement with your customers during the entire end-user journey. 

Samir Slimani, Practice Lead Europe – Customer Experience Services, Conduent

3:40pm Presentation : The Digital Talent Gap: Hiring Chal

Over the past year we have been at the forefront on the war for talent and understand how it is becoming increasingly difficult for businesses to attract and retain the very best talent in the space. As the uptake in RPA, Intelligent Automation, AI and other digital technologies increases so does the need for highly skilled professionals to complete the work and ensure these digital programmes are a success. As we approach 2020 this will continue to be the case and will exacerbate the gap unless organisations are able to become much more strategic around their hiring process. On the other side of the fence this creates a huge amount of opportunity for someone working in the space looking to further develop their career. Job seekers have the pick of the litter and really hold the power in such a candidate poor market.

Ollie Sulley, Co-Founder of Edge Tech

4:15pm Roundtables

RT 1 –Scaling RPA

RT 2 – Leveraging Data, Process Analysis & Automation

RT 3 – The Digital Talent Gap

RT 4 – Beyond the COE – Democratizing AutomationI

Frank Casale, Sameet Gupte, Ollie Sulley

5:15pm Closing Remarks Frank Closing Remarks
5:20am  Cocktail Hour 

SPONSORS

1:00 PM Registration & Refreshments
1:30 PM Opening Remark
Frank Casale, Founder & CEO, IRPA AI
1:35 PM Keynote Keynote: The Countdown to 2020: Tipping Point for RPA and AI
2:15pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation
2:15pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation
3:30pm Networking Break Beyond 100 Bots: The Art and Science of Scaling Automation
3:45pm Panel Panel : Building a Business Case for AI
4:30pm Roundtables

RT 1 – IA in the Front Office

RT 2 – Data, Process Analysis and Automation

RT 3 – RPA: From Reducing Effort to Creating Value

RT 4 – Beyond the COE – Democratizing AutomationI

5:30pm Closing Remarks Frank Closing Remarks
5:30am Closing Remarks Frank Closing Remarks
5:40am  Cocktail Hour 
IRPA AI Summit – EMEA

 
Providers and influencers can register at $950. Buyers canregister at no cost
12:30 PM Reginald Beaver
1:00 PM Opening RemarksIntro
Frank Casale, Founder & CEO, IRPA AI
1:05 PM Keynote Keynote: The Countdown to 2020: Tipping Point for RPA and AI

Sultan Mahmood, PwC

1:40pm Presentation: From Use Case to Case Study

RPA has been sold as a quick-fix, do-it-all solution that is light touch without heavy maintenance. However, reality is that this adds to the overall IT infrastructure, making change management with the entire IT landscape more complex in the short-to-medium term and increase in the overall TCO. It is essential to ensure that businesses work closely with the CIO organisation to implement RPA/IA at scale. This will enable the move from “Use case to Case Study. 

Sudip Roy, Distinguished Fellow, Avasant.

2:10pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation

Frank Casale 

Co-moderator: Catalina Butnaru, Global Ethics Lead, City.AI

1. Keri Smith, ISG, Director, Head of Automation Practice Northern Europe

2. Dev Govender, PwC Director

3. Peter Guess, Astra Zeneca

2:50pm Sponsored Session: Balancing Technology and Human Engagement Is The Key to Creating an End-to-End, Bestin-Class Customer Experience

In the digital era, end-user experience is impacted by human emotions and engagement, and influenced by the use of technology across channels. Technologies like AI, ML, RPA and others are enabling seamless handovers of channels like voice and chat automation to human interventions, where more value can be created by human engagement. With a balanced approach of technology and human interventions, you can improve the engagement with your customers during the entire end-user journey. 

Samir Slimani, Practice Lead Europe – Customer Experience Services, Conduent

3:40pm Presentation : The Digital Talent Gap: Hiring Chal

Over the past year we have been at the forefront on the war for talent and understand how it is becoming increasingly difficult for businesses to attract and retain the very best talent in the space. As the uptake in RPA, Intelligent Automation, AI and other digital technologies increases so does the need for highly skilled professionals to complete the work and ensure these digital programmes are a success. As we approach 2020 this will continue to be the case and will exacerbate the gap unless organisations are able to become much more strategic around their hiring process. On the other side of the fence this creates a huge amount of opportunity for someone working in the space looking to further develop their career. Job seekers have the pick of the litter and really hold the power in such a candidate poor market.

Ollie Sulley, Co-Founder of Edge Tech

4:15pm Roundtables

RT 1 –Scaling RPA

RT 2 – Leveraging Data, Process Analysis & Automation

RT 3 – The Digital Talent Gap

RT 4 – Beyond the COE – Democratizing AutomationI

Frank Casale, Sameet Gupte, Ollie Sulley

5:15pm Closing Remarks Frank Closing Remarks
5:20am  Cocktail Hour 
SPONSORS
1:00 PM Registration & Refreshments
1:30 PM Opening Remark
Frank Casale, Founder & CEO, IRPA AI
1:35 PM Keynote Keynote: The Countdown to 2020: Tipping Point for RPA and AI
2:15pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation
2:15pm Panel Beyond 100 Bots: The Art and Science of Scaling Automation
3:30pm Networking Break Beyond 100 Bots: The Art and Science of Scaling Automation
3:45pm Panel Panel : Building a Business Case for AI
4:30pm Roundtables

RT 1 – IA in the Front Office

RT 2 – Data, Process Analysis and Automation

RT 3 – RPA: From Reducing Effort to Creating Value

RT 4 – Beyond the COE – Democratizing AutomationI

5:30pm Closing Remarks Frank Closing Remarks
5:30am Closing Remarks Frank Closing Remarks
5:40am  Cocktail Hour