As we approach the year 2020, we are at a tipping point for RPA and AI. As more and more companies adopt these digital technologies, and the ecosystem rapidly matures, the disruptive and transformation potential is limitless. Automation and AI companies are rapidly emerging and evolving. How will RPA and AI scale and what new advancements are on the horizon? Who will be the Winners and Losers? How should enterprises plan their digital initiatives for 2020 and beyond?
Technological enablers such as Cloud, RPA, AI, Analytics, Blockchain have opened a plethora of options for CXOs. As companies couple ML,AI, Analytics with RPA, it is unleashing the power of digitized processes and Intelligent Automation. IA has rapidly emerged as one of the key enablers for digital transformation. This keynote session highlights the role Intelligent Automation continues to play in the digital journey and provides insights on orchestrating and successfully achieving business innovation and outcomes.
Digital native companies have disrupted various industries by challenging existing business models and changing the status quo of the market. They have tapped into the digital customer through an omni-channel approach and leveraging Automation and AI as a strategic advantage. Traditional organizations should rethink their business models to survive in the digital economy. What are the key benefits of applying Automation and AI to your business model? What are some companies doing successfully to become a disruptor in their industry? Join this session to find out.
Over the last year most major RPA vendors have released Bot marketplaces to ease and accelerate the adoption of RPA. These Bot stores are becoming a repository of new and tested Automation use cases. How can organization leverage these pre-built Bots to improve their Automation programs, reduce cost and enable higher value? Come find out in this engaging session.
The impact of Automation across IT and Customer Experience functions continues to grow. Intelligent Automation is enabling auto remediation and streamlining of service desk and other IT functions. Chatbots and Digital Virtual Agents are changing how organizations manage their customer experience journeys. This session will provide insights on the latest technologies and trends in this area. Learn about successful Use cases and best practice approaches.
One of the challenges with Automation has been the ability to drive consistent value and generate ROI. Due to mis-aligned expectations, inflated implementation costs and inefficient operating models, most enterprises are still not achieving requisite ROI. In this session, join us for an analysis of the various benefits of Automation along with ways to measure and manage sustained ROI. Hear from experts on alternative COE models and best practice Governance frameworks.
RT 1 – IA in the Front Office
RT 2 – Data, Process Analysis and Automation
RT 3 – RPA: From Reducing Effort to Creating Value
RT 4 – Beyond the COE – Democratizing Automation
Track B- Panel: Building a Business Case for AI
Recent surveys show that most companies believe AI will have a significant impact on their business and enable their competitors to innovate and disrupt markets. Enterprises should be laying the foundation for leveraging AI as part of their digital transformation to remain competitive in the market. How do you make a business case for AI within your organization? Where could AI have the most impact. What are the benefits, costs and risks? How do you get your stakeholders onboard? Join this session to find out.
Gregory North, Principal, IRPA AI
MK Aydin, Sr. Director – Corporate Solutions, A&E Network
Andy Li, Sr. VP, Bank of America
Process excellence is defined by efficiency, a strong data-driven foundation and, of course, outcomes. Where many organizations may struggle to harmonize processes across their operations, Business Process Management (BPM) and RPA converge to drive higher value. This panel discussion brings together a collection of industry experts to discuss their experiences synergizing BPM and RPA for enhancing process efficiencies and improving overall organizational productivity.
Track B: Beyond 100 Bots: The Art and Science of Scaling Automation
With the rise in ubiquity of Bots and Marketplaces, many enterprises have begun to treat the automation process as an assembly line. Savvy organizations, however, recognize that its not the number of Bots that drive success, but how they are leveraged to digitize and automate high value processes. How should organizations scale their Automation programs and how can they go up the value curve? What is the right Operating model to expand Automation across the whole enterprise? Join us as we discuss the nuances and strategic utilization of automation across different business functions to achieve sustainable benefits.
Sam Gross, Founder & CEO, ChoiceWORX (Former SVP & CTO, CompuCom & VP of Global IT Outsourcing Solutions, Unisys)
Michael Engel, Intelligent Automation Leader, PwC
The digital revolution and automation of organizational processes is bringing about a significant shift in the workplace environment. As enterprises strive to keep pace with digital transformation, they have to evolve their workforce and related processes to reflect the necessary organization changes to fully succeed. Building a Digital workforce strategy to address the needs of the digital enterprise and enable human beings to co-work with Automation is a key to future success. In this case study, we will cover key challenges, opportunities and success factors for the enterprises to prepare for the digital workforce of the future.
As organizations embark on the path to digital transformation they need a roadmap to guide them through a plethora of new technologies, business models and service delivery partners. Find out in this keynote how to build and navigate the digital journey by orchestrating an ecosystem of partners and focusing on customer centricity. What are the key factors that differentiate and digital enterprise and how can organizations drive competitive differentiation in the digital age.
There is a great deal of fear of an AI-enabled future, and in some way, for good reason. AI is beating out humans in chess tournaments, poker games, war strategies, and everything in-between. AI is smart, but behind every AI, there is still a human. It’s vitally important that we take ethics and biases into consideration in the development of AI enabled applications. In many cases today, we are entrusting AI with our lives, through self-driving cars, mobile healthcare, public safety, etc. It’s important that we innovate responsibly, and build a safe and equitable AI-enabled future.