Speakers

Chris Boos, CEO and Founder, arago

Chris Boos is the founder and CEO of arago GmbH, a German-based high-tech software company offering intelligent enterprise IT automation solutions. With the ambition to enable the corporate world through cutting edge technology only used in new high-tech organizations, Chris supports the start-up scene as an investor and serves as a board member at various IT companies. In 2003, the Economic Forum Deutschland awarded Chris with the John F. Kennedy National Leadership Award for the sustainable long term path he set arago on in the IT industry. Chris pursues the goal of providing the corporate world with the tools to advance their technology and utilize it as a competitive advantage in the digital age. His solution: intelligent automation of enterprise IT operations. Through intelligent IT automation companies can save time and simultaneously, released IT resources can leverage technological progress.

Roy G. Conlee, SVP, Chief Innovation Officer Corporate, Xerox

RG Conlee is the SVP, Chief Innovation Officer for Xerox with a focus on the company’s business process and information technology services. He was promoted to this position in November 2011. Previously, he served as Vice President of Technology and Innovation for ACS' commercial business. During his fifteen year tenure at ACS, which was acquired by Xerox in 2010, Conlee has served as Division Software Manager, Strategic Business Unit manager, Division Vice President and VP of Innovation for the Healthcare, Finance and Insurance Group. Prior to ACS, Conlee was a career educator with twenty years experience as both a teacher (public and private) and administrator which included teaching assignments in both the arts (music education) and technical fields (math/science). He also was the founder of a non-profit, private, K-12 school in the Mid-West, former owner of a small computer software firm and a lead IT project manager for Kentucky Utilities/LGE Energy.

Richard Milam, Founder and CEO of EnableSoft Inc

Richard Milam is the Founder and CEO of EnableSoft Inc. Since 1995, EnableSoft has been engaged in offering game changing Robotic Process Automation (RPA) technology and services to banking, healthcare, and many other industries. EnableSoft’s Foxtrot® “lite IT” product is used by all subject matter experts, in all industry departments, from IT to Operations. EnableSoft customers often refer to Foxtrot as a verb; when an opportunity or process arises, they inquire, “How can we Foxtrot this?” Prior to founding EnableSoft and after serving as a nuclear engineer on submarines, Richard worked with the ATM inventor at Quadstar, pioneered front end / server technology, marketed banking software, and was the innovator in applying RPA to enable bankers to convert and migrate entire acquired institution databases without the support of vendors, internal, or external IT.

Charles Sutherland, Chief Research Officer, HfS Research

Charles is responsible for the overall research agenda for HfS across the “as a service” economy. He personally covers the areas of Intelligent Automation, business platforms, supply chain, procurement and IoT. Since joining HfS in 2013, Charles has had the opportunity to consult with service providers, advisors and global enterprises on "As-a-Service" and Intelligent Automation and to speak at various industry forums including NASSCOM, ABSL, and IRPA awhile having his research covered widely in the business and outsourcing press as well.

Sean Tinney, Global Head of Innovation and Transformation F&A, Sutherland Global Services

Sean is responsible for global transformation and innovation for finance and accounting services inside Sutherland in order to identify process opportunities, solution levers and new technologies/services that create compelling business cases and transformation opportunities for our clients. Sean was early pioneer in development and institutionalization of robotics process automation services and delivery application as well as creating the framework to drive continuously bring innovation to Sutherland’s clients and is recognized industry leader and speaker on these topics. Before Sutherland, Sean’s BPO experience includes roles of Head of Consumer Products and Supply Chain Management, Global Delivery Management, Account Executive, and Head of Business Insights and Analytics for large global clients.

Derek Toone, Managing Director, RPA Advisory Services, Alsbridge

Derek Toone is a Managing Director at Alsbridge, and directs the firm’s RPA Advisory Services offering. He works closely with clients, providers and industry experts to help business stakeholders understand the potential benefits of RPA, assess and navigate options and implement solutions that deliver optimal benefits. Derek joined Alsbridge in 2004, and has held a number of operational, business development and service delivery roles in the firm’s Shared Services and Outsourcing Advisory practices. Derek is a licensed attorney and Member of the State Bar of Texas.

Michael Kollar, Chief Technology Officer, Atos

Kollar is responsible for the development and implementation of the AtoS global strategy for Cloud and other emerging technologies and translating them into tangible deliverable services that create short and long term business benefits to AtoS and its customers.  Throughout his career, Kollar has helped numerous Fortune 500 organizations achieve market leadership and growth in their respective segments, through the aggressive use of existing and emerging technologies.  Prior to joining AtoS, Kollar was Executive Director of Shared Services for Waste Management, Inc the leading provider of comprehensive waste and environmental services in North America with $13.5 billion dollars in revenue, 47,000 employees, and $20 billion dollars in assets.  Prior to Waste Management, Kollar was the Vice President, Products and Chief Technology Officer at TenFold Corporation a leading applications and infrastructure company focused on ERP and SOA based platforms. Kollar has held senior management positions in his past at several of today’s largest global technology companies: Siemens, Oracle, CSC, and IBM. Kollar regularly speaks at industry events sponsored by Gartner, Intel, and VMWare on his views on technology subjects ranging from Cloud Computing, Virtualization, Dynamic Data-Centers and the greening of IT, as well as being interviewed and quoted for various industry publications. Kollar received a B.S from New York University where he majored in engineering and minored in computer science.

Scott Portwood, Product Manager, Armed Forces Data Center

Scott Portwood, a Kansas City native, has worked the last 30 years in different areas of IT related to financial institutions. His first employer, Information Technology (now Fiserv), wrote software for banks and eventually had a presence in nearly half of all banks. He went on to serve as a Customer Manager, for Aurum Technology, and the 200 institutions they processed. He currently is a Product manager, for Dickinson Financial, and their two National Banks. These banks expand over 16 states and 156 branches. As an avid baseball, fan he has enjoyed the success of the Royals the last few years after many years of pain.

Daniel Dines, Founder and CEO, UiPath

Daniel Dines is the Founder and CEO of UiPath, generally considered to be one of the world's leading robotic process automation (RPA) vendor. Before founding UiPath, Daniel was an engineer at Microsoft working on an enterprise grade automation product. Still a hacker at heart, Daniel leads UiPath to pave the future of work where next generation robots powered by computer vision and AI are as common as PCs in the workplace

Peter Lowes, Principal, Deloitte Consulting LLP

Peter Lowes is a Principal at Deloitte Consulting LLP in New York, where he leads the development of next-generation business process automation, global business services and service delivery transformation offerings. He has served many of the world’s leading financial institutions as well as public and private sector enterprises in the areas of technology, innovation, operations, M&A, shared services and market utilities.

Yaron Bialy, Project Manager, RTS, NICE Systems

Yaron Bialy is part of the RTS Product Management team. He is a recognized RTS expert, with deep product understanding and unique experience in both field activities and R&D. Yaron was also deeply involved in other NICE innovative initiatives as part of which filed patent for Mobile Engage on 2012.

David Kirk, Managing Director, Shared Services & Outsourcing, KPMG

Dave has spent the last 30 years helping companies and clients leverage technology to deliver enhanced business solutions. The more recent part of this 30 year road trip has utilized his early-career hands-on experiences to help clients better understand how best to leverage IT technology without being consumed by it. Most recently Dave’s focus has been on robotic process automation (RPA) – a technology approach to displacing client knowledge workers with ‘virtual workers’ – just another method that Dave can use to help clients craft their unique approach to transforming the way they do business. Dave has assisted multiple clients with the internal and external transformation of their business processes and IT operations.

Adam Devine, VP, Product Marketing & Strategic Partnerships, Workfusion

Adam runs marketing for WorkFusion, the leading smart process automation and cognitive computing platform for the financial industry. He joined WorkFusion as the second “business guy” and first marketer in 2012 and has helped to grow the business 300% each year with the venture backing of Mohr Davidow Ventures, iNovia Capital, Greycroft Ventures, and RTP and the customer loyalty of the best and brightest information providers, financial institutions, eCommerce companies and CPG businesses. Adam began his career in management consulting at BearingPoint’s Banking & Capital Markets practice and made his first foray into high tech as a product marketer for one of the first SaaS companies humbled by the dot com crash in the early aughts. He thereafter severed the strategic planning, positioning and growth needs of enterprise software companies at the highest caliber branding and advertising agencies in New York City, including Droga5, Naked Communications, and McCann Erickson. Adam has authored numerous business and technical papers and speaks frequently about cognitive computing, smart process automation, and machine learning at financial industry conferences, including Data Management Summit, FIMA, FISD, MarketTech, NAFIS, NFAIS, and SIIA/FISD. He can be reached at adam@workfusion.com.

Tom Lang, Vice President, Nort America Strategic Sourcing Team, Wipro

Mr. Lang is a Vice President with Wipro in the Strategic Sourcing team focused on North American based Global clients. Tom guides Clients on Transformational programs enabled by strategic sourcing. In his previous role Tom led the Global large deal team in the Banking, Financial Services and Insurance Vertical, Wipro’s Largest Vertical. Prior to joining Wipro, Tom was a Partner and Managing Director at TPI, the world’s largest sourcing advisory firm. Tom led the CIO services consulting unit and vertical sales team for the America’s, Tom was responsible for guiding clients in over $10 billion of annual outsourcing contract negotiations, designing sourcing strategies, implementing appropriate Governance organizations and planning and executing transformation projects. Prior to joining TPI, Tom worked in senior management positions at AT&T, including Vice President of Outsourcing and Operations, and Vice President of Strategic Initiatives. In these positions, Tom delivered critical transformation projects and multi-hundred million dollar cost reductions. Tom’s responsibilities included the management of over 4,000 technology professionals including software developers, technical managers, scientists and outsourced associates. He managed multi-billion dollar outsourcing contracts through multiple re-negotiations, bench markings, scope changes, Sarbanes Oxley requirements and significant off-shore transitions. In addition, he managed teams in the creation and enhancement of key marketing and sales and E-commerce applications, and directed the intellectual property team to create, leverage, and monetize the AT&T patent portfolio. As the Vice President of Strategic Initiatives, Tom assembled and managed a team responsible for the designing, developing and delivery of large strategic software applications to support the multi-billion dollar AT&T Business Division. Tom holds a Bachelor of Science from West Virginia University, a Master of Business Administration from Fairleigh Dickinson University, and successfully completed the PMD program at Harvard University Graduate School of Business.

Chip Wagner, CEO, Alsbridge

Chip has nearly 30 years of business experience, including 25 years in professional services, IT outsourcing, and business process outsourcing. He has worked with hundreds of companies in a variety of industries and countries and has been directly involved in over $15B in sourcing transactions. Chip began his career in the Financial Management Program (FMP) at GE’s Lighting Business. After five years in various assignments of increasing responsibility, he joined EDS in its Marketing Development Program (MDP). He then had a progressive set of sales, marketing and general management assignments over a ten year tenure. He was at one point the youngest Division Manager in the company when running the Automotive & Components Division. He was later a Member of the Board and President of the Manufacturing Division for EDS Germany GmbH. Subsequently, Chip joined the Netherlands-based IT services provider Origin as SVP, where he led U.S. operations. Next, Chip was SVP of the Americas for MSI, a London-based software and services provider to the mobile industry. He was named to the Board of the CTIA and then served on its Executive Committee. MSI was acquired in 2000 by London-based Marconi PLC, and Chip was appointed President of the $1.2B U.S. operations of Marconi. He then served as CEO of Marconi Wireless until the sale of Marconi to Ericsson. Chip was then recruited by Dallas-based Adea Systems, a staffing and offshore services company, where, as President, he was responsible for all sales, operations and support functions. He then became VP of Process Engineering and Business Transformation for $16B San Antonio-based financial services firm USAA. Chip was then recruited by Dallas-based Adea Systems, a staffing and offshore services company, where, as President, he was responsible for all sales, operations and support functions. He then became VP of Process Engineering and Business Transformation for $16B San Antonio-based financial services firm USAA.

Ankur Kothari, Co-Founder and Chief Revenue Officer, Automation Anywhere

Ankur, in his role of Chief Revenue Officer, heads Automation Anywhere’s global revenue generation and customer operations (which includes services, support, channel management) strategies. As a co-founder, he has been a key driving force right from the company’s inception, playing critical leadership roles in determining and implementing the company’s vision and strategy, as well as in the engineering, product, services, and support divisions. A Computer Science graduate of University of Wisconsin–Madison, and with more than 15 years’ experience in the software industry, including that at Siebel Systems, Ankur has developed a unique business perspective on globally extending the value of automation to new markets. Ankur is passionate about transforming entire industries by introducing them to a digital workforce and human–robot partnerships that can help them scale efficiently and create a culture of automation. He collaborates with key executives worldwide, translating the business impact of automation to large enterprises, service providers, system integrators, advisors, shared services, and GICs. Ankur's extensive experience also includes building successful teams from scratch in multiple different geographies.

Vivian Hanson, Partner, Technology Transactions Group, Morrison & Foerster LLP

Vivian L. Hanson is a partner in the Technology Transactions Group of the law firm of Morrison & Foerster LLP and is Co-Chair of the firm’s U.S. Sourcing Practice. Ms. Hanson has concentrated her practice on domestic and multi-jurisdictional transactions involving technology and intellectual property (IP) for clients in the media and entertainment, information services, information technologies (IT) and financial services industries. Clients rely on her extensive experience with software, technology and IP licenses, cloud and software-as-a-service agreements, business process and IT outsourcings and other technology-related transactions, as well as joint ventures, strategic alliances, mergers and acquisitions. She is a graduate of Columbia Law School and, having been raised in Japan, is fluent in Japanese.

Joe Hogan, Vice President, Global Advisory and Analyst Services, HCL

Joe Hogan is the HCL Vice President for Global Advisory and Analyst Services. He is responsible for our critical relationships with the sourcing advisor, consulting, and the private equity communities. He is a result driven International Business Executive with significant marketing and operational experience in the highly competitive outsourcing, shared services, and consulting industry. He possesses a unique executive skill set to include the buying, delivering, and advising of clients regarding large systems integration projects as well as information technology and business process outsourcing. His consulting and P&L delivery skills were developed working for and with global organizations such as Alsbridge, HP, Accenture, and EDS. Joe is a proven leader with solid influencing skills across all functions of the business, both as a hands-on manager and as an executive leader creating and delivering long term strategies, organizational vision, and results in both domestic and international settings. Joe and his family reside in Dallas, Texas where he is an active member of the community serving on several boards in the nonprofit sector. He is also the co-founder and leader of the Archangel Network which uses social networking to support those less fortunate in the DFW area.

Jeff Augustin, Managing Director, Alsbridge

Mr. Augustin has 31 years of business experience including 3 years as a Managing Director for Alsbridge, 5 years as a CIO for professional service firms and 23 years in providing IT outsourcing and business process outsourcing services to global fortune 500 companies. He has worked with hundreds of organizations in a variety of industries and countries. At Alsbridge he leads the Outsourcing Advisory Practice encompassing all Advisory Services Alsbridge provides to its client base while also responsible for Business unit growth and financial performance. Prior to joining Alsbridge, Mr. Augustin was Vice President of Retail services for HCL Technologies, Vice President of HP’s Retail Industry group. From 2004 – 2006 he held the position of managing director and CIO for Affiliated Computer Services (ACS) Global General Motors Business Unit. He also spent 1998 - 2004 with Ernst & Young (E&Y), where he was responsible for outsourcing operations and business development. When Capgemini acquired E&Y’s consulting and outsourcing business, Mr. Augustin was named Vice President and CIO for Capgemini North America. He began his career with EDS and during his initial 14-year EDS tenure; he led global accounts in the manufacturing and transportation industry groups. Throughout his 31-year career, Mr. Augustin has led sales, service delivery and business operations in Australia, Germany, France, Netherlands, Sweden, Denmark, Spain, Brazil, Hong Kong, India, Russia, China, Jamaica and the UK.

Jerry Luftman, Professor and Managing Director, Global Institute for IT Management

After a notable twenty-two year career with IBM, he had an exemplary career for almost twenty years as Distinguished Professor, and Founder and Associate Dean of the Stevens Institute of Technology Information Systems Programs, one of the largest in the world. Driven by the strong demand for a global executive education program focusing on managing information technology, Dr. Luftman has leveraged his experience as a CIO, IT management consultant, and leading academic, with his strong network of prominent IT practitioners and academics, to provide a valuable and innovative initiative via the Global Institute for IT Management. Dr Luftman’s project experience ranges from senior management issues through tactical implementation. Dr. Luftman most recently pioneered the vehicle for assessing the maturity of IT-business alignment, where he has a benchmark repository of over one-third of the Global 1,000 companies. He also serves on the Executive Board of several companies, associations, and publications. Dr. Luftman’s last responsibility at IBM, after being a CIO, was a key speaker at their Customer Executive Conference Center in Palisades, N.Y. While responsible for management research, he played a significant role in defining and introducing the IT Strategy and Planning, and Business Process Re-engineering practice methods for the IBM Management Consulting Group. His framework for applying the strategic alignment model is fundamental in helping clients understand, define, and scope the appropriate strategic planning approach to pursue. Dr. Luftman’s annual global IT trends research, sponsored by several CIO associations and universities, is recognized internationally as an industry barometer.

Ken Adler, Partner and Chair, Technology and Outsourcing, Loeb & Loeb

Kenneth Adler specializes in complex global and domestic outsourcing and technology transactions. With over 30 years of experience, his practice includes drafting and negotiating all types of outsourcing and technology agreements, including business process and information technology outsourcings. He has significant experience addressing the creation of, and strategies relating to, cloud computing, multi-sourced environments, as well as renegotiation and termination of existing outsourcing and IT related agreements.
Mr. Adler regularly assists clients with respect to outsourcing strategies, including to near-shore and off-shore destinations, and emerging outsourcing locales. His practice also includes advising clients on data security and privacy matters, and all facets of technology transactions and sourcing, including with respect to e-commerce, information technology, emerging technologies, telecommunications and computer law, and on related intellectual property, privacy and data security issues.
Mr. Adler represents clients across all industry sectors, including in the financial, insurance, retail, consumer products, healthcare and technology industries in large-scale, complex outsourcing and technology sourcing, licensing and system development and integration agreements. He has completed numerous BPO and ITO transactions, including outsourcings related to infrastructure (including data center, desktop, help-desk, telecommunications and networks), applications development and maintenance, call center, hosting, co-location, claims processing, securities and banking back-office functions, human resources, finance and accounting, logistics, real estate and facilities management.

Lee Coulter, CEO, Shared Services, Ascension

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