08:00 - 08:45 am   |   Registration and Networking Breakfast
08:45 - 09:00 am   |   Welcome Remarks

Raheem Hasan, President and Co-Founder, IRPA
Frank Casale, Founder & Chairman Emeritus, IRPA Networks, Founder of Outsourcing Institute

09:00 - 09:40 am   |   Automation in the Age of Cognitive Computing presented by EY

It was barely 36 months ago that robotic process automation (RPA) was the be all and end all that would dramatically reduce costs, increase efficiencies and turn the outsourcing industry upside down. Just as many are beginning to embrace and reap the benefits of basic RPA; along comes intelligent automation, cognitive computing and AI. While this significantly adds to the upside for enterprise buyers, it also adds to the complexity and anxiety with regard risks and rewards. This session will address the following:

  • Is RPA dead?
  • What is the difference between basic RPA and the newer more cognitive options?
  • What impact does this have on those who have already invested in RPA?
  • How does this impact those who haven’t yet begun the journey?
  • What is real and now and what is more futures oriented?

Loren Williams, Chief Data Scientist and AI Leader – Emerging Technologies Global Innovations, EY

09:40 - 10:10 am   |   Getting the most out of Intelligent Automation presented by Xerox

Change is coming from an exciting new front: Intelligent Automation (IA) – the technology that turbo-charges your people and delivers exponential gains. RPA, Machine Learning and Analytics are driving unparalleled change, but not all Intelligent Automation solutions are created equal.
In this session you will hear:

  • How to select the right Intelligent Automation provider
  • How to move forward with your implementation
  • How to scale your deployment
  • Client examples

RG Conlee, CIO, Xerox

10:10 - 10:30 am   |   Networking Break
10:30 - 11:00 am   |   Creating a Digital Workforce with Robotic Process Automation presented by Kofax

A Look at a Few Real World Industry Use Cases Today, organizations across several industries are benefiting from deploying intelligent software robot” as an agile digital workforce in the organization. In many cases, the process activities being automated are your common back office data processing operations and in other cases robotic process automation (RPA) is supporting far more strategic process activities.
During this presentation you will learn about:

  • Using RPA to complement traditional process automation technologies
  • Businesses who are finding new ways to use RPA beyond what was initially planned
  • The need to evaluate real process change in conjunction with RPA
  • How RPA is more than just a tactical solution to many businesses
11:10 - 11:40 am   |   Leveraging a Digital Workforce Platform to achieve best-in-class RPA presented by Automation Anywhere

Join Christina Crowley, VP of Global Services at Dell/EMC and Gary Conway, Office of the CEO at Automation Anywhere, for a grounded, practical discussion about Dell/EMC’s RPA journey. Learn how Dell/EMC is using their digital workforce platform to automate business processes, achieving unprecedented productivity and efficiency. This discussion will separate hype from reality, with practical insights you can use for your business now.

Gary Conway , Office of the CEO, Automation Anywhere
Christina Crowley, VP of Global Services, Dell/EMC

11:50 - 12:20 pm   |   Intelligent automation buyer view: how RPA + machine learning drives ROI at Citi

RPA is a useful feature for automating core systems processes that follow invariable rules, but most of the true bottlenecks in global operations involve high-volume, highly variable unstructured data. Citi’s strategy is to tackle these more complex end-to-end processes head-on with software built with machine learning, the practical application of Artificial Intelligence (AI). In this session, Citi’s head of robotics and cognitive automation will:

  • Explain how Citi approached automation capabilities selection
  • Point out the critical capabilities required to deliver true value
  • Discuss their pilot process
  • Share insights from deployment
  • Provide guidance on building a business case for intelligent automation

Adam Devine, VP – Head of Marketing, Workfusion
Jason Gelinas, Director – GFTS Core Technology Services, Citi

12:30 - 01:30 pm   |   Networking Lunch & Exhibitor Tabletops
01:30 - 02:10 pm   |   Breakout Sessions 1
Track A: The Best Mashup Wins

Can you say “recombinant innovation”?
Top automation experts will tell you that no one technology will provide the game changing benefits you are seeking. It actually is the right combination and proper integration of several technologies that will define success. What is the right strategy? How to get there? What technologies should you be evaluating? What is working for other winning organizations? Attend this session to learn the answers to these questions and more.

Moderator: Tom Ivory, Head of Strategic Innovation, Capgemini

Mike Oasis, CTO, IBM
Sam Gross, CTO, CompuCom
RG Conlee, Chief Innovation Officer, Xerox Services

Track B: The Battle for IP ownership

There is one significant by-product of all of this automation and digitization, and that is the creation of what in many cases be extremely valuable IP. Many in the know are predicting the IP will ultimately be the most valuable component of the ROI equation. Yet when negotiating with software providers and service providers many customers will be in danger of giving it away. This session will discuss how to protect and monetize your IP.

Automation Accelerator Moderator: Frank Casale, Founder of IRPA & Outsourcing Institute

Ken Adler, Partner & Chair - Technology and Outsourcing, Loeb & Loeb
Lou Miscioscia, CFA, CLSA
Meera Sampath, VP of Innovation, Xerox Services

02:10 - 02:40 pm   |   Networking Break
02:40 - 03:10 pm   |   IKEA Automates Processes to Improve the Customer and Co-workers’ Experience presented by NICE ltd.

IKEA was looking for more ways to increase customer experience, in the store and even more importantly - outside of the store, through its customer support centre and other channels of customer engagements. They soon found that process automation was a great way to not only significantly improve the customer experience, but also their internal co-workers experience. Because when handle time is reduced, and employees don’t have to deal with the least enjoyable segments of their work, then it’s a win-win for everyone, including for IKEA’s bottom line! This session takes a deeper look at IKEA’s automated processes, and what made the NICE Automation solutions - the right choice for them.

Karen Inbar, Solution Marketing Manager, Real Time Solutions, NICE
Martijn Zuiderbaan, Solution Owner, IKEA Retail AB

03:15 - 03:45 pm   |   The Future of RPA presented by UI Path

Daniel Dines, CEO & Founder, UiPath

03:50 - 04:30 pm   |   AI / RPA / Digital – Where are the advisors and why do we need to see more of them in this space – or not? Presented by Wipro

Clients, advisors and attorneys discuss - what gaps exist today and what standards are required as the industry moves into mainstream usage for AI, RPA & Digital. Why do you need advisors and what guidelines will they define? Or, would it be better if no standards are developed and more creativity flows through the industry?

Moderator: Tom Lang, VP Strategic Engagements, Wipro
Weston Jones, COP, PMP, Partner, Advisory Services, Global GBS Robotic Process Automation Leader, EY
Bob Krohn, Partner and Healthcare Practice Lead, ISG
Kevin Smilie, Senior Director, Alvarez and Marshal
Jeff Gregoire, Director, KPMG

04:30 - 05:00 pm   |   Driving Enterprise-wide Automation – One process at a time presented by EdgeVerve (an Infosys company)

Customer expectations are continually on the rise. Enterprises are expected to deliver better quality at a higher speed – everyday. This, combined with pressures from competition has encouraged innovative organizations to digitize not only their core business components but also any repetitive yet mandatory process. In this session, we will look at how Robotic Process Automation is proving to be a game changer that is transforming operations across industries. Through few real-life case studies, we will see how successful robotics solutions are driving employee productivity, efficiency, innovation and thereby profitability of the business as a whole.

Naresh Kothari, Head – Business Development (America’s), EdgeVerve

05:10 - 05:50 pm   |   Best Practices in Establishing Your Automation Center of Excellence

The concept of a COE is nothing new; however, what you need to know and who you need to know to establish a successful automation COE is another story. This session will address best practices in planning and developing an efficient and effective automation COE. What technologies to consider? What type of licenses to negotiate and what budget and resources need to be allocated?

Moderator: Frank Casale, Founder of IRPA & Outsourcing Institute
Panelists: Mike Engel, Intelligent Process Automation Lead, PwC

05:50 - 06:00 pm   |   Closing Remarks
06:00 - 07:30 pm   |   Networking Reception