Koopid’s Founder, Venky Krishnaswamy joins OI & IRPA AI’s President, Media & Events, Daniel Goodstein, to explore:
- Is customer experience broken in today’s world?
- In a perfect world where customer experience was “born digital,” what would it look like?
- The difference of Koopid’s platform in terms of multichannel omni-channel and chatbots
- How to enterprises transform without disrupting their existing customers or employee base?
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