NICE RPA’s Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others.
In this interview we cover:
- What is being done in companies to improve Customer Experience
- What companies are doing to ensure agent happiness and retention
- Improvements in self service channels
- Effects of Generative AI