Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery


In this week’s “Practitioner Perspectives” segment, IRPA AI’s Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer experience and service delivery.

The discussion includes:

 – The current challenges of doing field service in the RPA space.

 – KPI’s on RPA built around customer experience and service delivery

 – Other emerging technologies that Hughes has leveraged as part of RPA projects

 – Upcoming projects planned for Hughes 


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