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Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery

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In this week’s “Practitioner Perspectives” segment, IRPA AI’s Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer experience and service delivery.

The discussion includes:

 – The current challenges of doing field service in the RPA space.

 – KPI’s on RPA built around customer experience and service delivery

 – Other emerging technologies that Hughes has leveraged as part of RPA projects

 – Upcoming projects planned for Hughes 

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This week I presented at the Sub-Four eDiscovery and Information Governance in the legal industry, hosted at Pelican Hill Resort. While these topics may strike some as exciting as watching paint dry, others of us find these topics to be interesting, relevant, and sometimes even critical to our careers and our lives. In the session I moderated, we discussed the implications of Artificial Intelligence on the legal profession and whether we believe AI will have a meaningful impact on the practice of law. The discussion rapidly detoured to a focus on the ethical implications of AI in the law, and I wanted to revisit the discussion here for posterity.

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