Many foresee that enterprises are shifting from an “I grow by full-time employees” to an “I grow by transactions and customer experiences” mindset. Software has certainly trended to show that it is progressively controlling the ecosystem, and it is plausible that a machine can do what no human can do. CIOs are wondering what’s next, and the timing couldn’t be better as this is a sea change in the relationship of people, technology and business.
In a previous article by Frank Casale, founder and CEO of The Institute of Robotic Process Automation, a professional association and knowledge forum for the buyers, sellers, influencers and analysts of robotic process automation “How Digital Labor Is Transforming IT”, he discussed robotic process automation (RPA) and how it will ultimately change outsourcing, hence the idiom “Shift Beyond Labor Arbitration” (SHiBLA). This impactful technology, which involves the application of software to perform high-volume business processes and IT functions, promises to change the old labor model by increasing efficiency and significantly reducing costs.
NOW, he discusses the math of the cost savings and benefits that SHiBLA (pronounced Shee-Blah) supports and can’t be ignored, in his new article, How Digital Labor Reduces Business and IT Costs.
Robotic Process Automation is the next wave in technology and its promise is increased productivity, reduced errors and cycle time, and much-improved scalability. RPA means we have morphed from an analog style of “knowledge swap” from people to people to a digital world where knowledge is transferred by robots. We are no longer looking at RPA as a future technology, as it’s already taking over physical labor today and, in order to succeed in the business world, CIOs need to understand its impact on the enterprise.