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Knowledge Forum

The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of software automation and AI. 

View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging intelligent automation to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. 

Free membership is required for certain content. 

 

EXECUTIVE INTERVIEWS

Agent Experience, Analytics & CX Revenue Opportunities

In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Gareth Hole, Strategic Alliance Director for Robotics and AI an NICE about contact center agent experience and ...analytics.

The discussion includes:

- Why agent experience is so important
- How to get agents to adopt the new technology & help scale automation
- Leveraging attended automation for better analytics & revenue generation

For more info on attended automation or a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/attendedautomation

Latest News

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]

Weekly Industry Run-Down

June 17, 2021 - June 21, 2021 Intelligent Automation News: UiPath announces the size of their community at UiPath DevCon, the community is now over 1.5 Million. In addition, 3 career opportunities were also announced - Use case repository, UiPath Community job board & Community Mentorship Program Blue Prism announces 2 new Technology [...]

Weekly Industry Run-Down

June 4, 2021 - June 11, 2021 Intelligent Automation News: UiPath announces integration with Smartsheet, a #nocode platform that enables users to retrieve, update and share data in Smartsheet with automation. UiPath reports Q1 Fiscal 2022 Financial Results. Some highlights:- ARR of $652.6 million increased 64% YOY- Revenue of $186.2 million increased 65% [...]

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Featured Content

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal  July 26, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry thought leader with over 200k online followers and specializes in Artificial Intelligence, Automation & Analytics. Formerly Head of AI, Automation & Digital Innovation for McKinsey, Pascal is a senior advisor [...]

Robotic process automation (RPA) has become a staple item in the IT toolbox, like safety goggles or work gloves: You just can’t do the job right without it. Automated processes aren’t going anywhere any time soon. That’s because in theory, automation enables greater efficiency and helps improve productivity. Yet, the old RPA Catch-22 can be a thorn in the side of tech innovators. There’s always a “bot tipping point,” the unfortunate juncture where the expense associated with bot monitoring and maintenance outweighs potential ROI. It’s a well-known story in the RPA world: You need automation to stay competitive. But bots must be monitored by [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]

The Power of Intelligent Automation to Reinvent our Society

By Pascal Bornet, IRPA AI Expert Contributor &  Advisor The idea of a “Fourth Industrial Revolution” was coined in 2016 by Klaus Schwab, executive chairman and founder of the World Economic Forum. The first revolution brought the [...]

The Pitfalls of Poor Allocation Management

By Chandra SubramanianORS Group Allocation management is one of the most important aspects of running a fully functional supply chain. According to the 2018 State of Retail Supply Chain report published by the Retail Industry [...]

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Industry Perspectives and Expert Q&A's

RPA Strategy & Process Discovery with ServiceNow

In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]

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