Articles, White Papers, and Case Studies

  • White Paper: HfS research - Creating an Automation Operational Framework for the Marketplace

    Charles Sutherland, Senior Vice President, BPO Strategies for HfS Research, wrote “Framing a Constitution for Robotistan,” a few months ago. This white paper highlights the necessity for creating an Automation operational framework for members of the marketplace, including clients, sourcing advisors, and service providers, and how this disruptive technology is affecting how business processes are managed, solutioned and delivered across HR, Finance & Accounting, Procurement, Supply Chain, CEM, and Legal [...]

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