Articles, White Papers, and Case Studies

  • Top 8 Ways RPA Can be Used in Healthcare

    The drive to reduce costs is countered by the need to continuously improve the patient experience and meet regulations that often require onerous paperwork and reporting. In healthcare organizations, many repetitive processes and decisions rely on the availability of accurate data. For example, patient onboarding and follow-ups, medical billing and claims processing, generating reports for physicians, and prescription management are some of the repetitive tasks common across all healthcare organizations. These [...]

  • Pascal's Picks

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI’s Certified Intelligent Automation Training & Certification or on the Intelligent Automation Resource Center. -Pascal February 8, 2022   Pascal BornetPascal is a recognized global expert and pioneer in [...]

  • Pascal's Picks

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI’s Certified Intelligent Automation Training & Certification or on the Intelligent Automation Resource Center. -Pascal January 31, 2022   Pascal BornetPascal is a recognized global expert and pioneer in [...]

  • Intelligent Automation and the Fourth Industrial Revolution

    By Pascal Bornet Senior IRPA AI Contributor Intelligent automation refers to a powerful and continually evolving set of technologies for automating knowledge work and augmenting the work of human knowledge workers. Based on the speed and scale of its recent advances, it is likely to have a huge impact on the world of work and, by extension, on all of society. Klaus Schwab, founder and executive chair of the World Economic Forum, has [...]

  • A Framework for Explaining the Power of Intelligent Automation

    By Pascal Bornet Senior IRPA AI Contributor Intelligent Automation (IA), also known as hyperautomation, is a set of technologies and methods for automating the work of white-collar professionals and knowledge workers. Here, we present a framework for explaining its power in terms of four main capabilities — Vision, Execution, Language, and Thinking & Learning — and how they enable business transformations with people and business goals at their center. Vision Computer vision is an [...]

  • What Would Einstein Do? The Ethical Conundrums of Artificial Intelligence

    By Chris Surdak, JD Senior IRPA AI Contributor This week I presented at the Sub-Four eDiscovery and Information Governance in the legal industry, hosted at Pelican Hill Resort. While these topics may strike some as exciting as watching paint dry, others of us find these topics to be interesting, relevant, and sometimes even critical to our careers and our lives. In the session I moderated, we discussed the implications of Artificial [...]

  • 10 Crucial Ways to Apply Robotic Process Automation (RPA) in Retail

    As retail and consumer-goods leaders know, the seemingly simple act of delivering a product into the hands of a customer requires a complex orchestration of processes, including inventory management, store planning, sales forecasting, enterprise resource planning (ERP) management, and customer support. As customer expectations evolve, supply chains grow more agile, and omnichannel experiences become the norm, retail organizations find themselves navigating an increasingly complicated business landscape. Capgemini estimates the retail industry could [...]

  • 8 Ways RPA Is Helping Transform the Telecom Industry

    Driven by the Internet of Things (IoT), 5G, and edge computing, the utilization of telecom services is exploding. This surging demand presents significant revenue opportunities for communications service providers (CSPs), but it also poses substantial challenges. With large numbers of users sending massive amounts of data through their networks, telecom companies have found even basic organizational functions like customer support and order fulfillment are growing increasingly complicated. To meet these challenges, [...]

  • Scaling Intelligent Automation Transformations with Technology

    By Pascal Bornet Senior IRPA AI Contributor According to a recent McKinsey survey, just under one third of organizations have leveraged intelligent technologies across multiple businesses or functions. Scaling intelligent automation (IA) transformation appears to be the most important challenge, and based on my experience, the key limiting factor is that IA projects are typically human-workload intensive — resulting in lengthy and expensive projects. But what if technology could help organizations implement IA? New [...]

  • PDF: Please Don’t Fail - Optical Character Recognition and the Holy Grail of Intelligent Automation

    By Chris Surdak, JD Senior IRPA AI Contributor If there is a “Holy Grail” of business process automation, it’s likely the automatic reading — and understanding — of the lowly portable document format (PDF). To most humans, this task seems mundane, if not downright punishing. But in the world of software and algorithms, reading and understanding such documents is notoriously difficult. Many, if not most, organizations seek to automate the process of [...]

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