Articles, White Papers, and Case Studies

  • Top Ten Tips to Avoiding this Common & Costly Hiring Mistake

    All SaaS is not created equal. The once SaaS pioneers, who were industry disruptors, today are more like the industry old guard (i.e., Salesforce.com, NetSuite). Selling mature SaaS solutions now looks very much like the enterprise and big government software sales that the SaaS platforms once disrupted. On the other hand, successfully selling sophisticated new SaaS solutions, that utilize emerging technologies like intelligent automation and digital labor, requires a unique [...]

  • Intelligent Automation Can Save Millions of Lives Per Year

    By Pascal Bornet Senior IRPA AI Contributor Intelligent Automation (IA) is more than a way to revolutionize business and save money — it also has the potential to save lives by the millions and increase healthy life expectancy. IA can be applied to medical diagnosis and research to prevent unnecessary deaths. In addition, it provides more equitable access to healthcare worldwide. IA can also be used in transport to augment the abilities of [...]

  • The “Law” Catches Up With Blue Prism

      By Chris Surdak, JD Senior IRPA AI Contributor Waking up to the news this week — that Blue Prism has been bought by private equity firm Vista for approximately $1.5 billion — did not come as much of a surprise. For several years now, many of us in the RPA industry did not question if Blue Prism, and the other big 3 RPA firms: Automation Anywhere, UiPath and Pegasystems, would be [...]

  • Cloud and RPA: Why it’s Better to be the Cool Aunt or Uncle than a Bot Parent

    By Chris Surdak, JD Senior IRPA AI Contributor An automated workforce working from some ethereal digital dimension is the stuff of science fiction. Superficially, this may seem to be a match made in heaven: the merging of two of the strongest information technology (IT) trends of the last ten years. But more often than not, organizations have been unable to make cloud-based bots work for them beyond a one off, pipe [...]

  • Do You Have Data Diabetes?

    Organizations constantly lament that they have too much data, not enough data, or the wrong data, often simultaneously. They need data to thrive and create value, but they are unable to effectively put that data to use. Recent research strongly indicates that the problem that these organizations actually face is not a problem with data, rather, it is a problem of decision-making. If more, less or better data does not improve decision-making, [...]

  • RPA and ROI in Customer Service Centers: When Bicycles Fly?

    By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers [...]

  • Intelligent Automation: Your Roadmap to Successful Transformation

    By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation [...]

  • Robotic Process Automation: Lessons from the Pandemic

    By Chris Surdak, JD Senior IRPA AI Contributor Reports from research organizations — such as Gartner and Deloitte in 2018 and 2019 — found as few as 4% of organizations were able to achieve operational scale with RPA, typically meaning more than 50 bots in production. Again and again, organizations found that when implemented in an incremental, piece-meal, try-before-you-commit manner, RPA rarely provided the value initially promised. Many organizations clearly saw [...]

  • The Case for Intelligent Automation

    https://youtu.be/U-utO91nfc4 By Pascal BornetSenior Advisor, IRPA AI & Member of Forbes Technology Council   Even though Intelligent Automation (IA) emerged less than ten years ago, its potential has already been proven in global companies like JP Morgan, Unilever, and Netflix. IA has the potential to increase an organization’s efficiency by 20–60%. IA’s impact is compelling, targeting both top (e.g., through enhanced customer experience) and bottom lines (e.g., by enabling higher efficiencies).   Business Imperative Adapting legacy [...]

  • Enterprises are Gearing up for the Post-COVID World with RPA – How are you Measuring Up?

    By: Oded Karev There is no doubt that COVID-19 is accelerating disruption and speeding up the transition to a digital-first reality. During this volatile era, it is more important than ever for enterprises to drive higher efficiency and productivity. One of the best ways to do this is by adopting robotic process automation (RPA). RPA enables you to optimize routine business processes, so your people can focus on activities that add more [...]

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