Articles, White Papers, and Case Studies

  • Former U.S. CTO: The Future of Digital is Human...How CX is Driving the Evolution of Technology

    Disruption is affecting the competitive landscape in every single industry today. The disruption is not driven solely by new technologies, like AI, AR/VR, automation, blockchain, cloud or intelligent mobile apps, but in expectations around the “customer experience” or CX itself. That is where new value is being created for consumers, citizens, employees, patients and other end users. Expectations may be one of the biggest challenges to address because as technology continues [...]

  • RPA and Adoption with Craig Le Clair, Forrester

    Dan Goodstein, DEI/IPRA President, Media and Events, sits down with Craig Le Clair, Vice President, Principal Analyst at Forrester and author of Invisible Robots in the Quiet of the Night to discuss RPA adoption, scaling and the value of RPA.       [...]

  • Survey Report By Forrester: Evolution Of The Enterprise Workforce In The Age Of Automation

    The long-standing debate of the human workforce against the digital bot is now over. To remain competitive, organizations not only need to show improvements in their customer-facing capabilities, but they also need to up the game on their internal efficiencies. Robotic process automation (RPA) is a significant component that drives this vision. And as automation becomes apparent across organizations globally, the concept of “automation singularity” is becoming important to consider, [...]

  • How to be Commercially Viable in the Digital Society

    What can a futurist tell us about what to expect in the new digital society, which we are already sharing with both mechanical and software bots?  What can a CTO tell us about moving from a traditional business to a digital business in the digital society?   What can an industry expert tell us about moving operations to digital and what it takes to scale and be successful? In this webinar, [...]

  • Many RPA implementations start with one area of the business then look to expand onward after initial success. Scaling any software across an organization will have challenges, and RPA is no exception. Not only is there the question of scaling being cost-prohibitive, but organizations sometimes struggle to move beyond the initial use case and get buy-in from other business units. Your company’s success with RPA depends on how you scale, and [...]

  • Introducing Next-Level RPA: Content IQ Skills are the Key to Automating Unstructured Content Processing

    Enterprises today are moving fast in their digital transformation journey, and robotic process automation (RPA) is a major driving force. However, there are limits to what a robot can deliver, including bridging the gap between receiving raw, unstructured content and delivering structured, meaningful information into a business process. Join the experts from IRPA, ABBYY, and Ashling Partners in this interactive discussion as they dive into how enterprises can progress to [...]

  • Yesterday’s siloed approach to automation has created disconnected organizations who are struggling to achieve further ROI and truly transform their operations. But it doesn’t have to be that way. Intelligent Automation is helping organizations break through the digital ceiling to streamline end-to-end operations, enabling full-scale digital transformation. Women around the world are using intelligent automation to make their companies more efficient, more responsive to customers and more profitable. During this webinar, [...]

  • When organizations start discussing “robots” and “automation,” employees can’t help but think, “are bots taking over my job?” But in reality, according to a Forbes study, 92% of organizations noticed an improvement in employee satisfaction after implementing RPA. Bots aren’t taking over jobs, but rather, they’re acting as digital assistants that empower employees to increase efficiency, work better with legacy systems and applications, and provide an enhanced customer experience. That’s why [...]

  • Businesses across every industry and sector are growing increasingly reliant upon automation processes to improve organizational efficiency, boost customer satisfaction levels, and reduce operational costs. The most innovative and forward-thinking companies are consistently hearing that Robotic Process Automation (RPA) is systematically transforming the business world. However, they are also learning that RPA adoption can sometimes present complex challenges without a well-defined strategy and governance structure already in place. Statistics indicate that approximately 53% of companies are already well on their way [...]

  • As automation technology has become more sophisticated, it is able to do more and deliver greater value to companies. Taking advantage of the full extent of this value and fully implementing automation in an enterprise is a journey, from process discovery to a digital workforce. This process is filled with many challenges, and it is important for companies to define effective strategies and tools early in the process to set a foundation for [...]

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