Content Archives

  • Attended Automation: Streamlining Contact Center Workflow

    Collection agencies and departments are under relentless pressure to maximize recovery rates while minimizing collection costs. These imperatives are demanding enough in the best of times. Now, the pandemic and more rigorous regulation are intensifying the challenge. In this blog, NICE explains how organizations can drive more effective collection processes while ensuring compliance and boosting efficiency by embracing intelligent automation, artificial intelligence (AI), and machine learning.  [wpforms id="15393" title="false"] [...]

  • RPA Reality Check

    As organizations continue to embrace RPA on a global scale, many are experiencing the challenges of scaling and driving through the business benefits of their automation investments. To truly unleash the full value of RPA, organizations need to embrace the potential value of a blended human-robot workforce.In this white paper, NICE unpacks practical tools and approaches to:Effectively harness both the tactical and longer-term strategic value of RPADevelop a high-performance digital [...]

  • Unpacking the True Value of Attended Automation

    A Virtual Personal Assistant for Every Employee as a Sustainable Enabler for Digital TransformationThis whitepaper unpacks and explores the fascinating technology powering NEVA (NICE Employee Virtual Attendant), that is Attended Automation. In today’s digital economy, most enterprises are embracing various forms of digital transformation practices to remain relevant and competitive. Attended Automation technology is a critical component in any digital transformation initiative, as it provides the human workforce with real-time [...]

  • Scaling Up Success with Attended Automation

    In this paper we will explore the benefits of attended automation as a critical element of successfully scaling intelligent automation programs. We will also take a look at the steps organizations should take to successfully scale up their intelligent automation efforts to unleash the full return on their investments in this potentially transformational technology. [wpforms id="15366" title="false"] [...]

  • In Times of Change, Employee Virtual Assistants/Attended Bots are Work-at-Home Agents, Too

    After a few months of adjusting to the ‘new normal’, the contact center world is starting to settle down – at home. This means that millions of agents across the globe are adjusting both emotionally and professionally to completely new working conditions.At this time, Attended RPA bots are changing the face of the contact center. In this white paper, Frost & Sullivan explores the instrumental role of attended bots, serving [...]

  • Top 8 Ways RPA Can be Used in Healthcare

    The drive to reduce costs is countered by the need to continuously improve the patient experience and meet regulations that often require onerous paperwork and reporting. In healthcare organizations, many repetitive processes and decisions rely on the availability of accurate data. For example, patient onboarding and follow-ups, medical billing and claims processing, generating reports for physicians, and prescription management are some of the repetitive tasks common across all healthcare organizations. These [...]

  • Intelligent Automation and the Fourth Industrial Revolution

    By Pascal Bornet Senior IRPA AI Contributor Intelligent automation refers to a powerful and continually evolving set of technologies for automating knowledge work and augmenting the work of human knowledge workers. Based on the speed and scale of its recent advances, it is likely to have a huge impact on the world of work and, by extension, on all of society. Klaus Schwab, founder and executive chair of the World Economic Forum, has [...]

  • A Framework for Explaining the Power of Intelligent Automation

    By Pascal Bornet Senior IRPA AI Contributor Intelligent Automation (IA), also known as hyperautomation, is a set of technologies and methods for automating the work of white-collar professionals and knowledge workers. Here, we present a framework for explaining its power in terms of four main capabilities — Vision, Execution, Language, and Thinking & Learning — and how they enable business transformations with people and business goals at their center. Vision Computer vision is an [...]

  • What Would Einstein Do? The Ethical Conundrums of Artificial Intelligence

    By Chris Surdak, JD Senior IRPA AI Contributor This week I presented at the Sub-Four eDiscovery and Information Governance in the legal industry, hosted at Pelican Hill Resort. While these topics may strike some as exciting as watching paint dry, others of us find these topics to be interesting, relevant, and sometimes even critical to our careers and our lives. In the session I moderated, we discussed the implications of Artificial [...]

  • 10 Crucial Ways to Apply Robotic Process Automation (RPA) in Retail

    As retail and consumer-goods leaders know, the seemingly simple act of delivering a product into the hands of a customer requires a complex orchestration of processes, including inventory management, store planning, sales forecasting, enterprise resource planning (ERP) management, and customer support. As customer expectations evolve, supply chains grow more agile, and omnichannel experiences become the norm, retail organizations find themselves navigating an increasingly complicated business landscape. Capgemini estimates the retail industry could [...]

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