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  • Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

    By Frank Casale, Founder & CEO, Institute for Robotic Process Automation (IRPA AI) and the Outsourcing Institute (OI) Read Article Here       [...]

  • Video: Labor Automation, The Next Wave of Innovation

    Tom Young, Alumni Partner, Information Services Group and IRPA AI Advisory Board Member provides detailed insight into the concept of labor automation, current business drivers, technologies associated with labor automation and a perspective on potential implementation challenges and best practices. [...]

  • Expert Interview: Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs

    Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs. Sutherland’s Innovation Labs amplify creativity across the firm and facilitate the design and execution of impactful new service offerings.  As the Head of the Innovation Labs, Ian brings to bear his extensive background in BPO, service innovation, and trend spotting. Topic: The evolving trend of robotic process automation, its impact on outsourcing and perspective on who will benefit most from this trend. How do [...]

  • Expert Interview: Rachael Stormonth, Senior VP, Nelson Hall

    Today’s Expert: Rachael Stormonth, Senior Vice President, NelsonHall.  Rachael has global responsibility for ITO and BPO research management. Today’s Topic: The evolving trend of robotic process automation, its impact on BPO in general and specifically on the Indian outsourcing providers. How do you see this trend evolving over the next 3-5 years? I expect to see significant expansion of the use of robotic automation software by enterprises, and also increased usage of it [...]

  • Video: Interview with RG Conlee, Senior Vice President & Chief Innovation Officer, Xerox

    Ask the Expert Video Series: Frank Casale. Founder, CEO IRPA AI and RG Conlee, Senior Vice President & Chief Innovation Officer, Xerox discuss the game changing nature of labor/process automation. [...]

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