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  • Hermes Germany GmbH Powers Intelligent Automation with BMC Helix and AWS

    BMC, celebrating 40 years of delivering software solutions for the Autonomous Digital Enterprise, recently announced Hermes Germany GmbH, a German post-independent logistics service provider for deliveries to private customers, is using BMC Helix solutions hosted on Amazon Web Services (AWS) to power their service and operations management transformation. The BMC Helix solutions enabled Hermes Germany to realize significant cost savings, as well as up to 75% improvement in service and operation management [...]

  • Signavio Positioned as the Leader in the 2020 SPARK Matrix for Process Mining

    Signavio, a provider of business transformation solutions, recently announced that it has been named a global leader in process mining, ranked by independent analyst firm Quadrant Knowledge Solutions. Signavio was positioned in the Leaders quadrant due to its ability to provide a sophisticated and comprehensive technology platform to enable organizations to visualize, design, and optimize business processes as part of their operational excellence and compliance management initiatives. The Quadrant Knowledge Solutions SPARK Matrix™ includes [...]

  • There aren’t enough programmers in the world to meet the demand for new business applications. Enterprises are having to supplement their central application development groups with other resources, equipping business staff with low-code and no-code development platforms and robotic process automation (RPA) tools that enable them to take on some of the programming workloads. The situation is particularly difficult for enterprises reliant on SAP, as the reimplementation of legacy R/3 applications [...]

  • Samsung India Introduces WhatsApp Chatbot that helps consumers connect to the nearest Samsung SmartCafe

    Samsung has launched WhatsApp Chatbot in India that will help consumers connect to the nearest Samsung SmartCafe with just a few clicks. Smart Cafes are Samsung’s exclusive smartphone and accessories stores. By sending a “Hi” message on Samsung SmartCafe WhatsApp number 9870-494949, customers can locate the nearest Samsung SmartCafe, buy online from the store, book a Home Demo, request a call back from the store, and learn about the latest [...]

  • "Datamatics: Re-envisioning Finance through Intelligent Solutions," says ISG

    Datamatics, a global Digital Solutions, Technology, and BPM company, recently announced that global technology research and advisory firm ISG has created an exclusive briefing note on Datamatics' Digital Finance and Accounting (F&A) solutions titled "Datamatics: Re-envisioning Finance through Intelligent Solutions." ISG Provider Lens Lead Intelligent Automation Analyst, Amar Changulani authors the briefing note. The briefing note highlights Datamatics' digital finance services offerings procure to pay (P2P), order to cash (O2C), record to report (R2R), [...]

  • EVA Air Launches Biometrics Boarding in San Francisco

    EVA Air, Taiwan’s second largest carrier, has joined the US Customs Border Protection’s biometrics exit program. Passengers departing San Francisco on the Star Alliance member now have the option to board simply by scanning their faces. Biometrics can speed up the boarding process and reduce close contact with staff, said the airline. However, infants and passengers requiring special assistance will not be able to avail of the new service, according to Focus [...]

  • Diagnoss launches AI assistant to reduce medical coding errors

    Startup Diagnoss has developed an artificial intelligence-based coding assistant to help automate the process of medical coding and billing. The Diagnoss AI medical coding engine acts as a “sidebar” to electronic health records (EHRs) and uses machine learning to improve a clinician’s accuracy. The tool provides real-time feedback to medical practices during the administrative process and helps to reduce coding errors on claims. Abboud Chaballout, founder and CEO of Berkeley, California-based Diagnoss, [...]

  • Curatio Healthcare launches 'Quree' - an AI Chatbot with Engagely.ai

    Chennai based Curatio Healthcare, pioneers of dermatology and pediatric dermatology products since 2005, has teamed up with Mumbai based Conversational AI Company Engagely.ai to introduce an Artificial Intelligence Powered Conversational bot in the healthcare industry. Speaking about the initiative, Mr P V Sankar Dass, CEO, Curatio Healthcare said, "We pride ourselves on being a customer-centric company. Until recently, our customer care team, marketing, and sales team used to answer customer queries via our helpline or our customer care [...]

  • Paylink Solutions picks HooYu selfie biometrics to facilitate lending onboarding

    Paylink Solutions has integrated HooYu into its Embark platform with the objective of facilitating KYC and lender onboarding processes using enhanced digital identification and authentication methods, including selfie biometrics. Paylink Solutions said in a statement that although it already provides its Embark solution to major high street banks, law firms, debt management companies, and mortgage brokers for collection processes and to power lending affordability assessments, the company decided to integrate HooYu to build customized [...]

  • African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics

    CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalize insights from voice-based customer interactions. “With CallMiner, we will be able to create an even stronger customer experience by analyzing what our customers need, how they feel, and what we need to do, to deliver exceptional value and service,” said Basani Maluleke, CEO of African Bank. “African [...]

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