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  • Expert Interview: Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs

    Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs. Sutherland’s Innovation Labs amplify creativity across the firm and facilitate the design and execution of impactful new service offerings.  As the Head of the Innovation Labs, Ian brings to bear his extensive background in BPO, service innovation, and trend spotting. Topic: The evolving trend of robotic process automation, its impact on outsourcing and perspective on who will benefit most from this trend. How do [...]

  • Expert Interview: Rachael Stormonth, Senior VP, Nelson Hall

    Today’s Expert: Rachael Stormonth, Senior Vice President, NelsonHall.  Rachael has global responsibility for ITO and BPO research management. Today’s Topic: The evolving trend of robotic process automation, its impact on BPO in general and specifically on the Indian outsourcing providers. How do you see this trend evolving over the next 3-5 years? I expect to see significant expansion of the use of robotic automation software by enterprises, and also increased usage of it [...]

  • Video: Interview with RG Conlee, Senior Vice President & Chief Innovation Officer, Xerox

    Ask the Expert Video Series: Frank Casale. Founder, CEO IRPA AI and RG Conlee, Senior Vice President & Chief Innovation Officer, Xerox discuss the game changing nature of labor/process automation. [...]

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