Latest News

Understanding How to Scale RPA with Intelligent Automation
In a global survey of 300 executives, Forbes Insights uncovered a fascinating indicator of the state of automation: While respondents are happy with their process automation initiatives so far, they acknowledge that manual intervention and human orchestration are still the rule rather than the exception. View this webinar featuring “State of RPA” survey results from Forbes Insights, as well as a look into emerging automation trends and the future of work. You’ll [...]
AI Creates Delightful Customer Journeys that Result in Better Brand Experiences
Self-service and automation are viewed as the means to reducing costs and improving customer service. Consequently, enterprises are seeking to redirect their customers to digital channels. AI-powered chat bots that can respond to natural language inquiries are increasingly viewed as a key pillar of the new customer interface. While this is consistent with consumer preferences and works for simple tasks, as customer engagement tasks get more complex a majority of consumers [...]
A Holistic Approach to Unlock the Value of Automation
While many enterprises have embarked on an automation journey, very few have unlocked it's real value. One of the key reasons is that the automation programs are run with a narrow focus on RPA execution. Enterprises need to take a holistic approach to automation beginning with process discovery and identification of automation opportunities, to managing and governing digital workers. This webinar provides an approach on how enterprises can look at automation [...]
Exclusive Interview with Head of Intl. Online Scaled Partnerships, Google Cloud at Google
Daniel Goodstein, President at the Outsourcing Institute & IRPA AI Media & Events, sat down with Yuval Dvir, Head of Intl. Online Scaled Partnerships, Google Cloud at Google, as part of our executive expert interview series, to discuss what Google is doing to enable enterprises to leverage AI in the corporate world, what Google looks for in terms of partners, where the low-hanging fruit is out there in terms of [...]
Don't Leave 80% - 90% ROI on the Table Utilizing Next Gen Tech to Analyze & Extract Unstructured Data
For years, enterprises have been leveraging technology to analyze and extract structured data. But with only 10% to 20% of the total data within the enterprise being structured data, what happens to the remaining 80% to 90% of unstructured data? Frank Casale, IRPA AI Founder, sat down with Rohail Khan, Digital Exchange Solutions President, to discuss how applying automation to unstructured data can increase ROI by reducing processing times and [...]
Executive Expert Interview with RBS Director of Artificial Intelligence Tom Castle
RBS’ Director of Artificial Intelligence, Tom Castle joins Outsourcing Institute President, Daniel Goodstein, to explore: What prompted RBS to launch AI programs? How does AI connect in the banking world? How does a new project or implementation start? Advice on where to start with AI Tom Castle will participate in a panel discussion about building an effective RPA COE and enabling the bot factory at the Institute for Robotic Process Automation & [...]
Automation – the Big Picture 2018
For many, RPA hasn’t delivered the expected returns. This has led too many companies to approach automation with caution, implementing small, contained projects that may actually stifle the greater benefits that could be realized with an enterprise-wide plan. In this webinar, RPA - The BIG Picture 2018, we explore the current state of the automation industry and the reasons behind the lack of benefit realization seen in large-scale automation projects. Nick [...]
Executive Expert Interview with Koopid Founder, Venky Krishnaswamy
Koopid’s Founder, Venky Krishnaswamy joins OI & IRPA AI’s President, Media & Events, Daniel Goodstein, to explore: Is customer experience broken in today’s world? In a perfect world where customer experience was “born digital,” what would it look like? The difference of Koopid’s platform in terms of multichannel omni-channel and chatbots How to enterprises transform without disrupting their existing customers or employee base? If you would like more information on customer [...]
How to Address the Widening Digital Talent Gap
“The greatest challenge facing those leading digital efforts in 2019 and 2020 will be the growing digital talent gap," said Frank Casale, IRPA AI Founder. The transformational effect that RPA & AI bring to companies has created a serious shortage of experienced & qualified people who can meet the digital talent demand. According to a report, published by Capgemini, 54% of organizations agreed that the digital talent gap is hampering their transformation programs, [...]
Visualizing Business Process Flow Performance
Over 25% of business processes still have human intervention that interrupt their flow and timely execution, which is why businesses are undergoing rapid transformation to keep their competitive advantages or risk being left behind. The digital revolution is here. Flow Monitoring provides real time monitoring against business relevant targets and is used by Operations and IT staff on a day-to-day basis to ensure smooth running of critical business flows to deliver [...]