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What’s New in Attended and Augmented Automation with Gareth Hole

What's new in attended and augmented automation?

Gareth Hole, Strategic Alliances Director for Robotics and AI at NICE, explains how augmented automation can enable contact centers to:

1. Have more meaningful conversations with customers

2. Ensure compliance in complex sales and service situations

3. Coach employees in real time

Click below for full interview.
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