Your Gateway to the Automation & AI Marketplace

This whitepaper unpacks and explores the fascinating technology powering NEVA (NICE Employee Virtual Attendant), that is Attended Automation. In today’s digital economy, most enterprises are embracing various forms of digital transformation practices to remain relevant and competitive. Attended Automation technology is a critical component in any digital transformation initiative, as it provides the human workforce with real-time guidance and support.

In this paper we will explore the benefits of attended automation as a critical element of successfully scaling intelligent automation programs. We will also take a look at the steps organizations should take to successfully scale up their intelligent automation efforts to unleash the full return on their investments in this potentially transformational technology.

After a few months of adjusting to the ‘new normal’, attended RPA bots are changing the face of the contact center. In this white paper, Frost & Sullivan explores the instrumental role of attended bots, serving as employees’ virtual assistants, in creating agile organizations that are quick to adapt to fluctuations in organizational structure, workforce engagement, and customer demands.