Robotic Process Automation: Mature Capabilities in The Energy Sector

As part of The London School of Economics and Political Science, Outsourcing Unit series of research papers on Business Services Automation, Professor Mary Lacity, Professor Leslie Willcocks, and Senior Research Fellow, Andrew Craig examine “Robotic Process Automation: Mature Capabilities in The Energy Sector.” This segment presents a compelling case study of a major European utility … Continue reading Robotic Process Automation: Mature Capabilities in The Energy Sector