Samsung India Introduces WhatsApp Chatbot that helps consumers connect to the nearest Samsung SmartCafe

Samsung has launched WhatsApp Chatbot in India that will help consumers connect to the nearest Samsung SmartCafe with just a few clicks. Smart Cafes are Samsung’s exclusive smartphone and accessories stores. By sending a “Hi” message on Samsung SmartCafe WhatsApp number 9870-494949, customers can locate the nearest Samsung SmartCafe, buy online from the store, book a Home Demo, request a call back from the store, and learn about the latest offers and product launches. Post purchase, customers will receive an electronic invoice for their transaction on WhatsApp through the “Opt-in” link shared via SMS post billing at the store.

“Samsung has taken several initiatives over the last few months to make Samsung Exclusive Stores a safe and secure destination for Galaxy device customers. All our Exclusive Stores across the country are Suraksha certified to ensure that consumers and employees feel confident about their wellbeing and safety. We are excited to bring new innovations to shopper journeys by introducing Samsung Referral Program, the discount coupon program, and enhancing Smart Club Loyalty Program for customers looking to buy Galaxy devices from our Exclusive Stores. We are also committed to providing our customers with virtual services such as Samsung WhatsApp Chatbot that will further strengthen our efforts towards creating a more convenient customer journey,” said Mohandeep Singh, Senior Vice President, Mobile Business, Samsung India.

About Samsung

Since starting out as a small manufacturer of black & white televisions in 1969, Samsung Electronics has grown into one of the most recognized global brands and a technology leader across multiple categories.

For over 40 years, Samsung Electronics has continued to expand its global reach and open new possibilities for people everywhere by introducing innovative technology. With a constant focus on innovation and discovery, we keep redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry, and LED solutions. 



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