Robotic process automation (RPA) is rapidly changing the way outsourcing service providers design and deliver their solutions. As this technology evolves and becomes more powerful while an emerging global middle class, demanding middle class wages[i], drives up offshoring costs, service providers are being forced to consider alternative solutions to keep their costs competitive and deliver better, more efficient services to clients. One of the primary areas they are looking to is automation. Automation is quickly becoming a dominant force in the global economy. It currently accounts for 10% of GDP growth and 16% of labor productivity growth annually, and will continue to become more important in the coming years.[ii] Service providers are looking to harness this power, allowing them to take advantage of the growing capabilities of automation solutions to augment their services and deliver competitive pricing to clients.
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