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VIDEO: IT Service Providers Brace for Impact


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ISG Alumni Partner and IRPA Senior Advisor Tom Young discusses why Robotic Process Automation (RPA) is a threat

RPA Trends and Directions: As part of its ongoing Expert Video Interview Series, the Outsourcing Institute (OI) and the Institute for Robotic Process Automation (IRPA) founder Frank Casale speaks with Tom Young, ISG Alumni Partner and Senior Advisor to the OI and IRPA.

In this 12-minute on-demand video interview, Frank Casale interviews Tom Young where he shares his perspective on a few key discussions points:

  • The threat of RPA, and why the Service Provider community should be concerned
  • How the pricing model and business model will be impacted with this shift from people to software
  • What Service Providers should be doing right now before they are broadsided by that Next Generation deal


Lively, informative and provocative. Hear them, see them, learn from them.

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from IRPA on Vimeo.