So you are considering the next generation of IT service desk management platforms that will enable you to address all use cases in your organization or for the organizations of your customers. Hopefully, they will include AI and machine learning, which is a requirement today. Straight runbook and orchestration solutions will not be able to keep pace with IT changes and challenges going into the future. All companies are considering adopting dynamically adaptable methods which will result in saving service desk time and cost. Read More…
