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Content Archives

The IRPA AI Content archives provide content & marketplace intelligence PRIOR TO 2023, from the pioneers and thought leaders of software automation and AI. 

View the latest white papers, expert commentary, case studies and best practices IN OUR NEW COMMUNITY & CONTENT PLATFORM

 

Latest News

Ensuring Brand Loyalty Through Customer Experience

NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others. In this interview we cover:  What is being done in companies to [...]

Improving Back Office Productivity

Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]

Manager Expectations in Remote Workplaces

Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the evolving purpose and role of leaders within an organization. Watch Full Webinar [...]

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Featured Content

Ensuring Brand Loyalty Through Customer Experience

NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others. In this interview we cover:  What is being done in companies to improve Customer Experience What companies are doing to ensure agent happiness and retention Improvements in self service channels Effects of Generative AI   [wpforms id="15593" title="false"] [...]

Improving Back Office Productivity

Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

Ensuring Brand Loyalty Through Customer Experience

NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals [...]

Improving Back Office Productivity

Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]

Manager Expectations in Remote Workplaces

Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of [...]

Process Optimization for Remote Work

How can businesses optimize their processes for remote work environments? In this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and [...]

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Industry Perspectives and Expert Q&A's

Cognirati: The End of Jobs with ADP's Jeff Wald- Part I

Most IRPA AI members are enthusiastic about this exciting wave of automation and transformation that we are immersed in, yet very much concerned about the future...rightfully so. With that in mind our very own Frank [...]

TechNext: Creator of the Emotional Processing Chip

The first in our "TechNext" series, Founder of Emoshape and Architect of the Emotion Processing Chip (EPU) talks about the power of emotional computing and the future of AI with emotional intelligence. In this [...]

Practitioner’s Perspective: Avaya Exec's Automation Roadmap

https://youtu.be/OttlqsQ_QfwIn our latest installment of the Practitioner's Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure [...]

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