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Knowledge Forum

The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of software automation and AI. 

View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging intelligent automation to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. 

Free membership is required for certain content. 

 

Latest News

RPA and ROI in Customer Service Centers: When Bicycles Fly?

By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, [...]

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]

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Featured Content

RPA and ROI in Customer Service Centers: When Bicycles Fly?

By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers maintained a few supervisors who oversaw the work of dozens of bots, performing the same job quickly, quietly, efficiently, effectively, and most important, cheaply. Now, let’s get real. The likelihood of [...]

Intelligent Automation: Your Roadmap to Successful Transformation

By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation is twice as likely to succeed if company leadership teams are in alignment on the vision and strategy. The transformation process begins with upper management. There are three elements C-levels need [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]

Pascal's Picks (formerly Intelligent Automation Insights)

Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]

Intelligent Automation: Your Roadmap to Successful Transformation

By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me [...]

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Industry Perspectives and Expert Q&A's

RPA Strategy & Process Discovery with ServiceNow

In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]

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