The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of robotic process automation. View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging RPA to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. Subscription is free for members.
After IRPA AI announced the first-ever Artificial Intelligence Incubator and Accelerator (AIIA) initiative back in July, 75 start-ups expressed interest in participating. The first four start-ups have been vetted and chosen to be in the inner circle. These four start-ups were announced at IRPA AI’s 4th Annual Automation Innovation Conference.Read [...]
IRPA AI will Launch New Chapter in South Africa Next YearNew York, NY - Zondwa Mandela, grandson of Nelson and Winnie Mandela, has been added to the speakers’ roster for the IRPA AI’s Automation Innovation Conference being held on Thursday, November 29 at the Convene in New York City.Mandela, Co-Founder [...]
New York, NY October 25, 2018 – The Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI), a global community of professionals focused on robotic process automation, cognitive computing, and artificial intelligence and Avasant, a global consulting firm, announce the launch of the UK Chapter of IRPA AI.Under a newly formed partnership, [...]
Join the former Head of Avaya Labs & the VP of Mobile Operations at Stratix, as we discuss the journey from a traditional voice-center contact center to a digital-centric one, combining capabilities of the smart phone with live interaction to create a richer, more personalized, and potentially revenue-creating customer interaction.Key Discussion Points: Bridging the gap from voice to digital-centric models Changing the business model from being too people-centric Knocking down departmental siloes Ensuring customer service consistency between channels [...]
The Robotic Process Automation (RPA) landscape is saturated with vendors that provide unattended automation in back-office environments. In customer service, automation is key in reducing costs and increasing operational efficiency but only if the technology works in tandem with the human counterpart to tackle with empathy and care increasingly complex customer interactions.Automation with a human touch is where Customer Service RPA stands apart in the saturated RPA market. Customer Service RPA is the use of real-time, attended and unattended RPA to enable end-to-end customer service automation for both customer self-service and agent-assisted service interactions. It is this unique hybrid of [...]
Join the former Head of Avaya Labs & the VP [...]
The Robotic Process Automation (RPA) landscape is saturated with vendors [...]
The second AI winter came to a sudden finale in 2012 when AlexNet took first prize in the ImageNet competition. Deep learning was born.Yet, it took many more years before similar deep learning techniques were [...]
How can Blockchain Transform the Delivery of Public Services?Read More Here [...]
Robotic process automation (RPA) can deliver significant benefits to companies of practically any size and in any industry. Its ability to improve productivity, increase innovation, and help companies deliver a better experience to customers makes it one of [...]
IRPA AI will Launch New Chapter in South Africa Next YearNew York, NY - Zondwa Mandela, grandson of Nelson and Winnie Mandela, has been added to the speakers’ roster for the IRPA AI’s Automation [...]
Jim Noble, former CIO at General Motors, AOL, Time Warner, Altria Group (Philip Morris, Kraft Foods, Miller Brewing), Merrill Lynch, and General Electric (UK) and current CEO at Integrated Cyber Solutions joined Frank Casale, [...]
VP, Principal Analyst at Forrester Research, Craig LeClair joins IRPA AI’s Founder, Frank Casale, to explore: Forrester’s assessment of where the RPA market is today in terms of growth and maturity RPA vs BPM [...]
According to Frank Casale, IRPA AI Founder, 90% of companies that implement RPA are doing it wrong, and therefore experiencing suboptimal results. In this 3x1 (3 questions, 1 expert) interview, Frank explores why a [...]
Frank Casale, deal meister, sales extraordinaire and IRPA AI Founder is here to give away his secrets to sales success. With over 20 years of sales experience, Frank has seen his fair share of [...]
