Intelligent Machines and How They Change Customer Service
Join us for a live webinar where Forbes.com RPA Contributor Tom Taulli and Automation leader Oded Karev will discuss client case studies for intelligent attended
April 2, 2021
Knowledge Forum
The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of software automation and AI.
View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging intelligent automation to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers.
Free membership is required for certain content.
AI-Fueled Bot Management Live Demo
The Challenge: Bots, digital labor, and process automation are transforming how business gets done in 2021. But with this transformation comes a new challenge. Managing
February 3, 2021
Selling in a COVID-19 Post Pandemic Market & Remote/Virtual World
COVID-19 has changed the way all companies buy and sell – and despite these changes, there is very little relief from sales targets that must
January 8, 2021
State of Automation and How It Benefits You
We are excited to invite you to a first-ever State of Automation event on Wednesday October 14. This is a unique event featuring IRPA AI
December 7, 2020
Convergence – Steps Toward Sustainable Automation
Automation is top of mind for every executive and their boards. Yet many automation projects continue to be siloed and task oriented. While Intelligent Automation
December 7, 2020
Insights and Innovation-Organizational Considerations in Returning to Work and Play Amidst Covid-19
Covid-19 has changed the way we live, work, and play – and despite these changes, the virus continues to spread. Organizations across the globe are
December 7, 2020
EXECUTIVE INTERVIEWS
The Real Benefits of CX Transformation & Attended Automation
In this week's executive interview segment, IRPA AI's Daniel Goodstein speaks with Lonnie Johnston, Global Customer Success Leader at NICE, about Customer Experience Transformation.
The discussion includes:
- The biggest challenges of customer interactions experienced in the past year
- Advantages of CX Transformation beyond handling time & for revenue generation
- Benefits of attended automation on staffing and training
- Where to start on Attended Automation
For more information or a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/attendedautomationShow More
The discussion includes:
- The biggest challenges of customer interactions experienced in the past year
- Advantages of CX Transformation beyond handling time & for revenue generation
- Benefits of attended automation on staffing and training
- Where to start on Attended Automation
For more information or a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/attendedautomationShow More
The Real Benefits of CX Transformation & Attended Automation
ServiceNow's RPA Strategy & Process Discovery
Cognirati: The End of Jobs, Part II & Rise of On-Demand Workers
Latest News
Weekly Industry Run-Down
June 4, 2021 - June 11, 2021 Intelligent Automation News: UiPath announces integration with Smartsheet, a #nocode platform that enables users to retrieve, update and share data in Smartsheet with automation. UiPath reports Q1 Fiscal 2022 Financial Results. Some highlights:- ARR of $652.6 million increased 64% YOY- Revenue of $186.2 million increased 65% [...]
Weekly Industry Run-Down
May 28, 2021 - June 4, 2021 Intelligent Automation News: Celonis, a process mining solution provider nabs $1 billion in Series D funding on an $11 billion valuation. The round was co-led by Durable Capital Partners LP and T. ROWE PRICE ASSOCIATES, INC. This is another big story after the collaboration with [...]
Weekly Industry Run-Down
May 20, 2021 - May 30, 2021 Intelligent Automation News: 'SMART TOILET' on the rise. Some researchers at Duke University are using AI to analyse patient's stool to determine signs of chronic issues such as inflammatory bowel disease (IBD) and irritable bowel syndrome (IBS). An Israeli company, AnyClip has raised $47M for [...]
Featured Content
Blog: The Future of RPA: AI-Driven Automated Bot Management
Robotic process automation (RPA) has become a staple item in the IT toolbox, like safety goggles or work gloves: You just can’t do the job right without it. Automated processes aren’t going anywhere any time soon. That’s because in theory, automation enables greater efficiency and helps improve productivity. Yet, the old RPA Catch-22 can be a thorn in the side of tech innovators. There’s always a “bot tipping point,” the unfortunate juncture where the expense associated with bot monitoring and maintenance outweighs potential ROI. It’s a well-known story in the RPA world: You need automation to stay competitive. But bots must be monitored by [...]
RPA Strategy & Process Discovery with ServiceNow
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual Automation.https://youtu.be/ZXug6khays4The discussion includes:- The recent ServiceNow acquisition In the RPA space- ServiceNow's RPA Strategy- No Code and it's Importance to ServiceNow's offerings- Expert Advice on Process Intelligence and Continual Automation For a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/experts For Intelligent Automation training, visit http://www.irpaai.com/ciap JOIN OUR FREE MEMBERSHIP SPEAK TO AN INDUSTRY EXPERT MORE RESOURCES [...]
Archives
Thought Leadership Videos (RPA TV)
Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's [...]
RPA Strategy & Process Discovery with ServiceNow
In this week's Executive Interview Series segment, IRPA AI's Daniel [...]
Articles, White Papers, and Case Studies
Banking Automation: An Emerging Priority in The Banking Industry
By: Karen InbarBanking automation is moving to near the top of the agenda for leading banks. Some of the benefits banks can reap from a strategic branch automation program include improved customer satisfaction and [...]
The Pitfalls of Poor Allocation Management
By Chandra SubramanianORS Group Allocation management is one of the most important aspects of running a fully functional supply chain. According to the 2018 State of Retail Supply Chain report published by the Retail Industry [...]
The Case for Intelligent Automation
https://youtu.be/U-utO91nfc4 By Pascal BornetSenior Advisor, IRPA AI & Member of Forbes Technology Council Even though Intelligent Automation (IA) emerged less than ten years ago, its potential has already been proven in global companies like JP Morgan, [...]
Enterprises are Gearing up for the Post-COVID World with RPA – How are you Measuring Up?
By: Oded Karev There is no doubt that COVID-19 is accelerating disruption and speeding up the transition to a digital-first reality. During this volatile era, it is more important than ever for enterprises to drive [...]
Industry Perspectives and Expert Q&A's
Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer [...]
RPA Strategy & Process Discovery with ServiceNow
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]
Cognirati: The End of Jobs with ADP's Jeff Wald - Part 2
In this week's Executive Interview Series segment, its Part II of the discussion between IRPA AI's Frank Casale and Jeff Wald, founder of WorkMarket, an ADP company and author of "The End of Jobs: [...]
ING Bank Automation Leader's View on RPA Implementation Challenges & CoEs
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Sudhanshu Sawlani, Head of Robotics & Intelligent Automation at ING Wholesale Banking about their Robotics Process Automation journey, advantages and challenges [...]
