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Knowledge Forum

The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of software automation and AI. 

View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging intelligent automation to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. 

Free membership is required for certain content. 

 

EXECUTIVE INTERVIEWS

The Real Benefits of CX Transformation & Attended Automation

In this week's executive interview segment, IRPA AI's Daniel Goodstein speaks with Lonnie Johnston, Global Customer Success Leader at NICE, about Customer Experience Transformation.


The discussion includes:

- The biggest challenges of
customer interactions experienced in the past year
- Advantages of CX Transformation beyond handling time & for revenue generation
- Benefits of attended automation on staffing and training
- Where to start on Attended Automation

For more information or a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/attendedautomation
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Latest News

Weekly Industry Run-Down

June 4, 2021 - June 11, 2021 Intelligent Automation News: UiPath announces integration with Smartsheet, a #nocode platform that enables users to retrieve, update and share data in Smartsheet with automation. UiPath reports Q1 Fiscal 2022 Financial Results. Some highlights:- ARR of $652.6 million increased 64% YOY- Revenue of $186.2 million increased 65% [...]

Weekly Industry Run-Down

May 28, 2021 - June 4, 2021 Intelligent Automation News: Celonis, a process mining solution provider nabs $1 billion in Series D funding on an $11 billion valuation. The round was co-led by Durable Capital Partners LP and T. ROWE PRICE ASSOCIATES, INC. This is another big story after the collaboration with [...]

Weekly Industry Run-Down

May 20, 2021 - May 30, 2021 Intelligent Automation News: 'SMART TOILET' on the rise. Some researchers at Duke University are using AI to analyse patient's stool to determine signs of chronic issues such as inflammatory bowel disease (IBD) and irritable bowel syndrome (IBS). An Israeli company, AnyClip has raised $47M for [...]

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Featured Content

Robotic process automation (RPA) has become a staple item in the IT toolbox, like safety goggles or work gloves: You just can’t do the job right without it. Automated processes aren’t going anywhere any time soon. That’s because in theory, automation enables greater efficiency and helps improve productivity. Yet, the old RPA Catch-22 can be a thorn in the side of tech innovators. There’s always a “bot tipping point,” the unfortunate juncture where the expense associated with bot monitoring and maintenance outweighs potential ROI. It’s a well-known story in the RPA world: You need automation to stay competitive. But bots must be monitored by [...]

RPA Strategy & Process Discovery with ServiceNow

In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual Automation.https://youtu.be/ZXug6khays4The discussion includes:- The recent ServiceNow acquisition In the RPA space- ServiceNow's RPA Strategy- No Code and it's Importance to ServiceNow's offerings- Expert Advice on Process Intelligence and Continual Automation  For a free briefing with one of IRPA AI's subject matter experts, go to http://www.irpaai.com/experts For Intelligent Automation training, visit http://www.irpaai.com/ciap JOIN OUR FREE MEMBERSHIP SPEAK TO AN INDUSTRY EXPERT MORE RESOURCES [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

The Pitfalls of Poor Allocation Management

By Chandra SubramanianORS Group Allocation management is one of the most important aspects of running a fully functional supply chain. According to the 2018 State of Retail Supply Chain report published by the Retail Industry [...]

The Case for Intelligent Automation

https://youtu.be/U-utO91nfc4 By Pascal BornetSenior Advisor, IRPA AI & Member of Forbes Technology Council   Even though Intelligent Automation (IA) emerged less than ten years ago, its potential has already been proven in global companies like JP Morgan, [...]

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Industry Perspectives and Expert Q&A's

RPA Strategy & Process Discovery with ServiceNow

In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]

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