Intelligent Machines and How They Change Customer Service
Join us for a live webinar where Forbes.com RPA Contributor Tom Taulli and Automation leader Oded Karev will discuss client case studies for intelligent attended
April 2, 2021
Knowledge Forum
The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of software automation and AI.
View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging intelligent automation to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers.
Free membership is required for certain content.
AI-Fueled Bot Management Live Demo
The Challenge: Bots, digital labor, and process automation are transforming how business gets done in 2021. But with this transformation comes a new challenge. Managing
February 3, 2021
Selling in a COVID-19 Post Pandemic Market & Remote/Virtual World
COVID-19 has changed the way all companies buy and sell – and despite these changes, there is very little relief from sales targets that must
January 8, 2021
State of Automation and How It Benefits You
We are excited to invite you to a first-ever State of Automation event on Wednesday October 14. This is a unique event featuring IRPA AI
December 7, 2020
Convergence – Steps Toward Sustainable Automation
Automation is top of mind for every executive and their boards. Yet many automation projects continue to be siloed and task oriented. While Intelligent Automation
December 7, 2020
Insights and Innovation-Organizational Considerations in Returning to Work and Play Amidst Covid-19
Covid-19 has changed the way we live, work, and play – and despite these changes, the virus continues to spread. Organizations across the globe are
December 7, 2020
Latest News
RPA and ROI in Customer Service Centers: When Bicycles Fly?
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, [...]
Pascal's Picks (formerly Intelligent Automation Insights)
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]
Pascal's Picks (formerly Intelligent Automation Insights)
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]
Featured Content
RPA and ROI in Customer Service Centers: When Bicycles Fly?
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers maintained a few supervisors who oversaw the work of dozens of bots, performing the same job quickly, quietly, efficiently, effectively, and most important, cheaply. Now, let’s get real. The likelihood of [...]
Intelligent Automation: Your Roadmap to Successful Transformation
By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation is twice as likely to succeed if company leadership teams are in alignment on the vision and strategy. The transformation process begins with upper management. There are three elements C-levels need [...]
Archives
Thought Leadership Videos (RPA TV)
Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's [...]
RPA Strategy & Process Discovery with ServiceNow
In this week's Executive Interview Series segment, IRPA AI's Daniel [...]
Articles, White Papers, and Case Studies
RPA and ROI in Customer Service Centers: When Bicycles Fly?
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of [...]
Pascal's Picks (formerly Intelligent Automation Insights)
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]
Pascal's Picks (formerly Intelligent Automation Insights)
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]
Intelligent Automation: Your Roadmap to Successful Transformation
By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me [...]
Industry Perspectives and Expert Q&A's
Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer [...]
RPA Strategy & Process Discovery with ServiceNow
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]
Cognirati: The End of Jobs with ADP's Jeff Wald - Part 2
In this week's Executive Interview Series segment, its Part II of the discussion between IRPA AI's Frank Casale and Jeff Wald, founder of WorkMarket, an ADP company and author of "The End of Jobs: [...]
ING Bank Automation Leader's View on RPA Implementation Challenges & CoEs
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Sudhanshu Sawlani, Head of Robotics & Intelligent Automation at ING Wholesale Banking about their Robotics Process Automation journey, advantages and challenges [...]
