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Knowledge Forum

The IRPA AI Knowledge Forum provides marketplace intelligence from the pioneers and thought leaders of robotic process automation. View the latest white papers, expert commentary, case studies and best practices. Learn how practitioners, service providers and influencers are leveraging RPA to deliver unprecedented cost savings, gains in quality and productivity for their companies and customers. Subscription is free for members.

Latest News

A bit of good news...finally.

What's Happening Across IRPA AI's Network Post COVID-19 & What We're Doing About It A bit of good news...finally.  A message from IRPA AI Media's President on what's happening across our network post COVID-19 and what we're doing about it In speaking with dozens of members since the shutdown started, the consensus was [...]

Sourcing Better Testing and Development Solutions in a Post COVID-19 World

Hands off!These days the less people touch things, the better. COVID-19 has certainly forced new remote-working challenges on many companies. In our April 30th webinar, “Sourcing Better Testing and Development Solutions in a Post COVID-19 World”, seasoned nearshoring and automation experts  from IT consultancy StrategyShore as well as Dextra  will discuss [...]

The Future of Digital is Human: How CX is Driving the Evolution of Technology

Disruption is affecting the competitive landscape in every single industry today. The disruption is not driven solely by new technologies, like AI, AR/VR, automation, blockchain, cloud or intelligent mobile apps, but in expectations around the “customer experience” or CX itself. That is where new value is being created for consumers, [...]

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Featured Content

Service Desk at a Tipping Point: Why the drive to automate IT Support revolved around the end-point, and not the help desk

Three veteran IT support and service experts recently got together to discuss the evolution of the service desk.  They agreed that service and support is getting better, but not fast enough.  And they concluded that the future of the service desk was not at the "desk" but in the "cloud."  Here are some of their key points: · The biggest source of value in IT service and support is the ability for service and support to return productive hours to end users. · Bypassing the service desk and automating support functions (with AI) can return 10-15 hours of [...]

A bit of good news...finally.

What's Happening Across IRPA AI's Network Post COVID-19 & What We're Doing About It A bit of good news...finally.  A message from IRPA AI Media's President on what's happening across our network post COVID-19 and what we're doing about it In speaking with dozens of members since the shutdown started, the consensus was pretty much the same, regardless of who they were or where they were in the world: amongst all of the uncertainty,  the prudent thing to do was hold off on all decisions and investments for the foreseeable future, freeze spending and just keep the ship afloat…but in the last few [...]

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Archives

Thought Leadership Videos (RPA TV)

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Articles, White Papers, and Case Studies

RPA and Adoption with Craig Le Clair, Forrester

Dan Goodstein, DEI/IPRA President, Media and Events, sits down with Craig Le Clair, Vice President, Principal Analyst at Forrester and author of Invisible Robots in the Quiet of the Night to discuss RPA adoption, scaling and the value of [...]

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Industry Perspectives and Expert Q&A's

RPA Growth, Scaling and March Toward Singularity

With RPA's rapid growth there's a need to focus on the technology to develop a harmony for productive collaboration between Humans and Robots. Dan Goodstein, DEI/IPRA President, Media and Events discusses these topics and the future of [...]

RPA and Adoption with Craig Le Clair, Forrester

Dan Goodstein, DEI/IPRA President, Media and Events, sits down with Craig Le Clair, Vice President, Principal Analyst at Forrester and author of Invisible Robots in the Quiet of the Night to discuss RPA adoption, scaling and the value of [...]

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