NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others. In this interview we cover: What is being done in companies to [...]
Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]
Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the evolving purpose and role of leaders within an organization. Watch Full Webinar [...]
NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others. In this interview we cover: What is being done in companies to improve Customer Experience What companies are doing to ensure agent happiness and retention Improvements in self service channels Effects of Generative AI [wpforms id="15593" title="false"] [...]
Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]
Most IRPA AI members are enthusiastic about this exciting wave [...]
In partnership with Josh Bresler, the managing director of Thomas [...]
NICE RPA's Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals [...]
Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]
Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of [...]
How can businesses optimize their processes for remote work environments? In this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and [...]
Most IRPA AI members are enthusiastic about this exciting wave of automation and transformation that we are immersed in, yet very much concerned about the future...rightfully so. With that in mind our very own Frank [...]
In partnership with Josh Bresler, the managing director of Thomas H. Lee's automation fund, IRPA AI's Daniel Goodstein hosts an expert panel on "Going beyond RPA and the shift towards Intelligent Automation" with leaders [...]
The first in our "TechNext" series, Founder of Emoshape and Architect of the Emotion Processing Chip (EPU) talks about the power of emotional computing and the future of AI with emotional intelligence. In this [...]
https://youtu.be/OttlqsQ_QfwIn our latest installment of the Practitioner's Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure [...]