By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, [...]
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in [...]
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers maintained a few supervisors who oversaw the work of dozens of bots, performing the same job quickly, quietly, efficiently, effectively, and most important, cheaply. Now, let’s get real. The likelihood of [...]
By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation is twice as likely to succeed if company leadership teams are in alignment on the vision and strategy. The transformation process begins with upper management. There are three elements C-levels need [...]
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's [...]
In this week's Executive Interview Series segment, IRPA AI's Daniel [...]
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of [...]
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]
Latest News in Intelligent Automation Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest [...]
By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me [...]
***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer [...]
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual [...]
In this week's Executive Interview Series segment, its Part II of the discussion between IRPA AI's Frank Casale and Jeff Wald, founder of WorkMarket, an ADP company and author of "The End of Jobs: [...]
In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Sudhanshu Sawlani, Head of Robotics & Intelligent Automation at ING Wholesale Banking about their Robotics Process Automation journey, advantages and challenges [...]
