The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, both in terms of delivery and transformation, and by individual service line.
Executive Interview Series with Elizabeth Tobey, Head of Marketing, Digital & AI of NICE RPA
NICE RPA's Head of Marketing, Digitial & AI, shares [...]