Intelligent Automation, also called Hyperautomation, is a concept leveraging a new generation of software-based automation. It combines methods and technologies to execute business processes automatically on behalf of knowledge workers. This automation is achieved by mimicking the capabilities that knowledge workers use in performing their work activities (e.g., language, vision, execution, and thinking & learning).

The goal of using Intelligent Automation is to achieve a business outcome, through a redesigned automated process, with no or minimal human intervention. As a result, Intelligent Automation increases process speed, reduces costs, enhances compliance and quality, increases process resilience, and optimizes decision outcomes. Ultimately, it improves customer and employee satisfaction and boosts revenues.