Industry Perspectives and Expert Q&A’s

  • Expert Interview: Tom Young, Alumni Partner, Information Services Group and the IRPA AI Advisory Board Member

    “The Good, the Bad, the Ugly…the disruptive wave of Robotic Process Automation” - Tom Young, Alumni Partner, Information Services Group and the IRPA AI Advisory Board Member, has seen the industry evolve before his eyes. In this recorded conversation with IRPA AI Founder and CEO Frank Casale, Young discusses how the disruptive wave of RPA solutions de-emphasize the importance of legacy labor arbitrage, and how early adoption of RPA will make [...]

  • Expert Interview: David Brain, Global Head of Process Robotics & Innovations Labs Product Lead, Sutherland Innovation Labs.

    David Brain, Global Head of Process Robotics & Innovations Labs Product Lead, Sutherland Innovation Labs.   Sutherland's Innovation Labs amplify creativity across the firm and facilitate the design and execution of impactful new service offerings.   David wrangles robots in the Sutherland Incubation Lab and has a background in complex solution design, process modeling and large-scale BPO transformations. Topic: The cost savings that RPA can deliver, who has the most to gain, and if you [...]

  • Expert Interview: Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs

    Ian Barkin, Global Head of Innovation, Sutherland Innovation Labs. Sutherland’s Innovation Labs amplify creativity across the firm and facilitate the design and execution of impactful new service offerings.  As the Head of the Innovation Labs, Ian brings to bear his extensive background in BPO, service innovation, and trend spotting. Topic: The evolving trend of robotic process automation, its impact on outsourcing and perspective on who will benefit most from this trend. How do [...]

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