We recently heard from Mike Brady, Former CTO at AIG and SVP at Kaiser Permanente, Fidelity Investments and Merrill Lynch, as he discussed shifting beyond RPA, the importance of process thinking, co-bots and avoiding the corporate immune system.
To continue the conversation, Frank Casale, IRPA AI Founder, came together with Mike Brady to explore the tectonic shift to immense productivity gains, why scale is more of a hinderance than a benefit, and how we can benefit from a hybrid workforce where Co-Bots are augmenting the customer interaction in this interview.
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