Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

The recent advances in technology in the form of robotic automation software can now be applied to back office administrative processes, information technology (IT) and customer contact functions. These advances will transform the way organizations look at workflow and business processes. It will force IT and business executives to rethink the way they plan, source and budget some of their most critical projects

Any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions, will boost their capabilities and save money and time with robotic process automation solutions.