Robotic Process Automation (RPA) is dramatically changing the way companies do business, offering unprecedented opportunities for growth and innovation. As the pace of technological progress quickens and automation technology matures, it can be difficult for many companies to keep up with the change. This brief overview of the current RPA landscape will help your organization learn about the state of RPA, some of the current trends and where the technology is headed in the coming years.
Service Desk at a Tipping Point: Why the drive to automate IT Support revolved around the end-point, and not the help desk
Three veteran IT support and service experts recently got [...]