Digital transformation has been one of the major drivers of growth in the modern economy. Companies implementing automation have reaped significant benefits and gained advantage over their competitors, allowing them to drive down costs and build innovative solutions to problems. As companies increasingly digitize systems and processes to drive increased productivity, creativity and profits, many are looking to the future, wondering what new trends will be the driver of growth in years to come. This brief blog post will explore some of those current and emerging trends.
Service Desk at a Tipping Point: Why the drive to automate IT Support revolved around the end-point, and not the help desk
Three veteran IT support and service experts recently got [...]