Chip Wagner, CEO of Alsbridge and Respected Industry Advisor, Gives Valuable Insight on the Ever-Changing Outsourcing Landscape and its Leap to Robotics Process Automation.
The changes that are emerging in outsourcing are pivot points like we’ve seen in the past. First there was the ubiquitous amount of telecommunications bandwidth put out there that enabled players never who had trodden in this space to become behemoths. Then came the labor arbitrage model, enabled by technology. Today we see new inflection points like robotic process automation, autonomics, which will eliminate labor or create digital labor.
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