IRPA AI is excited to bring you another industry expert interview – this time with Nicholas Carr, the former executive editor of the Harvard Business Review and best-selling author of several books about technology including his latest work, “The Glass Cage: Automation and Us.” Nicholas sits down with IRPA AI Founder and CEO Frank Casale to discuss his new book, his infamous article from a decade ago on “IT Doesn’t Matter,” and where automation is taking our society today. Nicholas discusses the shift from thinking about automation in mechanical terms such as getting robots to do the heavy manufacturing lifting and the factory work, to the rise of what he calls the multi-talented computer and the reinvention of how work gets done. Nicholas and Frank deliberate on the “substitution myth” – the concept of the replacement of human capability in some particular part of a task or part of a process or part of an organization, and examine the role of the human expert.
Santiago Pinzón Galán, Vice President of Digital Transformation and Executive Director of the BPO/ITO/ KPO Chamber at the National Business Association of Colombia (ANDI), Interviews Keynote Speaker, Frank Casale, Founder of IRPA AI
Vice President of Digital Transformation and Executive Director of [...]