Content Archives

How Duke Energy Powers Process Automation with RPA

The use cases for robotic process automation are numerous, but charting an RPA path beyond the proof of concept or initial deployment is a struggle for many organizations. Discover how Duke Energy, one of the largest utilities companies in the U.S., has harnessed the power of Kofax Kapow™ to automate processes across customer service, finance and IT… just for starters. In this webinar, you will learn how Duke Energy: Prioritized processes most suitable [...]
The Deadly Disconnect Between Buyers & Sellers
A common trend when selling robotic process automation, intelligent automation or artificial intelligence, is that there’s a clear disconnect between the buyer and seller. The seller, in many cases, is selling software, but the buyer wants to purchase a service. Therefore, things get messy when you discuss pricing, negotiation or contracts. Take a look at this video to learn more. [...]
The #1 Setback for Implementing AI
When implementing artificial intelligence, the #1 setback isn’t technology – it’s people! We’ve seen this technology garner many benefits, like cost save. However, resistance to change, fear of the unknown, lack of understanding and politics will get in the way of implementation. Check out this interview to learn more. [...]
5 Things to Consider Before Automating End User Support
The advent of intelligent automation in the IT department brings a whole lot of value to an organization, by improving the end user experience through proactively solving problems, reducing ticket arrival rates and much more. Think more about end user experience - not just about tools, tech and cost save. Sure, these are important, but the long term value and ROI will be in the enhanced end user experience. Many of our [...]
The Future of France - RPA & AI A Message From The Founder
As we prepare for Automation, AI & Digital Innovation Event, on March 13th in Paris, Frank Casale, Founder at the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), talks about why it's important to bring the industry in France together to discuss these topics, why he wants to personally with French practitioners and providers and what makes this event unique in this 3x1 (3 questions, 1 expert) interview. View Interview Here [...]
What is Intelligent Automation? Where and how do you get started?
A growing percentage of companies is using automation to improve front and back-office operations. The IBM Institute of Business Value surveyed more than 3,000 organizations in a new study, and found that almost every organization is currently engaged in some level of automation or attempting to adopt it. While adoption of automating simple, repetitive processes through robotic process automation (RPA) is common, many leaders are still grappling with how and [...]
How to Achieve Optimal End User Support with IT Support Tools
With each new incarnation of IT support products, we’re finding that the expectation from end users, concerning issues and resolution cycles times, are getting shorter and shorter. End users are now looking for their problems to be solved in 30 seconds or less. Scripting for specific solutions and reactive policy engines, are not flexible enough to anticipate the dynamic changing nature of IT environments. Which, is why a level of [...]
IRPA AI Event Sponsor Highlight
Our ecosystem of thousands of buyers and influencers are actively evaluating digitally fueled services, RPA and AI to cut costs, optimize efficiency and transform the enterprise. Our events are the place to network, meet your next customer and position your company as a thought leader/innovator. Don’t take our word for it though – view this video and hear it for yourself. To learn more about how you can get involved, [...]
Setting up the Automation Center of Excellence
A critical item for success in enterprise automation is the automation center of excellence (CoE). The CoE is the key governing body that sets up, monitors and measures the success of the automation implementation. IRPA AI and EdgeVerve are presenting a live webinar, “Setting up the Automation Center of Excellence,” to discuss best practices in setting up the automation CoE. Register now to reserve your seat. Viewers of “Setting up the [...]
Why is the Intelligent Automation Journey So Painful?
While there's no doubt that intelligent automation can bring value to an organization, the journey to get there is excruciatingly painful. It shouldn’t be hard to get the answers to questions like: how much does it cost, what does it do, where do I get people to support it, how do I install it, etc. In this 6-minute video interview, Sam Gross, CEO at ChoiceWORX, dives into what's wrong with the current process and [...]