Practitioner’s Perspective: Avaya Exec’s Automation Roadmap

In our latest installment of the Practitioner’s Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure results from these projects. 

Listen in to hear Ramesh cover: 

– Why you shouldn’t implement RPA for the ‘sake’ of RPA 

– What digital transformation really means 

– from his practitioner’s perspective – The role of DevOps in automation


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