Practitioner’s Perspective: Avaya Exec’s Automation Roadmap

In our latest installment of the Practitioner’s Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure results from these projects. 

Listen in to hear Ramesh cover: 

– Why you shouldn’t implement RPA for the ‘sake’ of RPA 

– What digital transformation really means 

– from his practitioner’s perspective – The role of DevOps in automation


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Melissa Kramer

Defining Robotic Process Automation (RPA)

Defining Robotic Process Automation: What to look for in an Enterprise-grade solution. This research explores the attended RPA journey from an enterprise practicioners’ perspective and identifies capabilities that matter most to enterprises. It also looks at how mature enterprises have deployed attended RPA at scale to provide insights into the product capabilities for which enterprises have a greater preference.

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