Practitioner’s Perspective: Avaya Exec’s Automation Roadmap

In our latest installment of the Practitioner’s Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure results from these projects. 

Listen in to hear Ramesh cover: 

– Why you shouldn’t implement RPA for the ‘sake’ of RPA 

– What digital transformation really means 

– from his practitioner’s perspective – The role of DevOps in automation


Articles, White Papers
Melissa Kramer

Improving Back Office Productivity

Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes.

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Articles, White Papers
Melissa Kramer

Manager Expectations in Remote Workplaces

What are the new manager expectations in today’s remote workplaces? Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the evolving purpose and role of leaders within an organization.

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