In our latest installment of the Practitioner’s Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure results from these projects.
Listen in to hear Ramesh cover:
– Why you shouldn’t implement RPA for the ‘sake’ of RPA
– What digital transformation really means
– from his practitioner’s perspective – The role of DevOps in automation
Ensuring brand loyalty through Customer Experience.
NICE RPA’s Advanced Automation Expert, Maor Revah, shares his perspective on the increasing demands of the customer experience and how customer service can improve the quality of interactions through solutions such as self-service portals and generative AI, among others.