Articles, White Papers, and Case Studies

  • RPA and ROI in Customer Service Centers: When Bicycles Fly?

    By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal September 20, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal September 13, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Intelligent Automation: Your Roadmap to Successful Transformation

    By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal September 6, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Robotic Process Automation: Lessons from the Pandemic

    By Chris Surdak, JD Senior IRPA AI Contributor Reports from research organizations — such as Gartner and Deloitte in 2018 and 2019 — found as few as 4% of organizations were able to achieve operational scale with RPA, typically meaning more than 50 bots in production. Again and again, organizations found that when implemented in an incremental, piece-meal, try-before-you-commit manner, RPA rarely provided the value initially promised. Many organizations clearly saw [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal August 30, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal August 23, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal August 16, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

  • Pascal's Picks (formerly Intelligent Automation Insights)

    Latest News in Intelligent Automation  Week after week, Intelligent Automation is getting more powerful supporting clients, patients, employees, companies and making our world more human. This weekly newsletter is dedicated to regularly celebrating its latest and significant advancements. You can also learn more by joining me in IRPA AI's Premium Access portal in my book about Intelligent Automation. -Pascal August 9, 2021   Pascal BornetPascal is a recognized global expert and pioneer in the field of intelligent automation. He is industry [...]

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