Content Archives

  • The Rise of Insight Selling: Empowering Technology Sales in the Digital Age

    The landscape of B2B enterprise technology sales has undergone a transformative shift in recent years. Technology buyers are more informed, demanding, and selective than ever before. With digital platforms and self-service capabilities, traditional solution selling has become less effective. In this dynamic and challenging environment, sales professionals need a new approach: Insight Selling. In this article, we will briefly explore various selling methodologies, the characteristics, and the relevance of Insight [...]

  • Improving Back Office Productivity

    Follow South African health plan administrator Medscheme’s digital transformation journey as the back office embraces process analytics to drive improved results with new productivity baselines, reduced costs, and streamlined processes. [wpforms id="15439" title="false"] [...]

  • Manager Expectations in Remote Workplaces

    Manager Expectations in Remote WorkplacesIn this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the evolving purpose and role of leaders within an organization. Watch Full Webinar [...]

  • Process Optimization for Remote Work

    How can businesses optimize their processes for remote work environments? In this clip from the webinar, "Top Ways Automation Improves Employee Engagement and Customer Experience", Maor Revah, Head of Business Development at NICE, and Mehdi Nafe, CEO and Co-Founder of Novelis Group, discuss the market change toward remote work and ways RPA can support this environment by optimizing processes. To watch the full webinar, click HERE. Watch Full Webinar [...]

  • Top 3 Use Cases for Attended Automation with Adela Milano

    What are the top three use cases for Attended Automation? Join Dan Goodstein, President, IRPA AI and Digital Enterprise Institute, and Adela Milano, Automation Consultant, NICE Systems, to learn more about the top three use cases for Attended Automation including ID and verification for Financial Services, “A day in the life” approach for auto insurance claims and using customer interactions to solve customer problems and create potential revenue opportunities.  [wpforms id="15344" [...]

  • No-Code Brings Automation to Market Faster

    Digital transformation takes a customer-driven, digital-first approach to every aspect of business, including business models, customer experiences, processes, and operations. It utilizes digital technologies, such as artificial intelligence (AI), automation, and hybrid cloud, to leverage data and drive intelligent processes, faster and smarter decision-making, and real-time responses to market disruption. Ultimately, digital transformation changes customer expectations and creates new business opportunities. The automation market was already experiencing strong growth before the pandemic, due [...]

  • Defining Robotic Process Automation (RPA)

    This research explores the attended RPA journey from an enterprise practicioners' perspective and identifies capabilities that matter most to enterprises. It also looks at how mature enterprises have deployed attended RPA at scale to provide insights into the product capabilities for which enterprises have a greater preference. [wpforms id="15353" title="false"] [...]

  • What’s New in Attended and Augmented Automation with Gareth Hole

    What's new in attended and augmented automation?Gareth Hole, Strategic Alliances Director for Robotics and AI at NICE, explains how augmented automation can enable contact centers to:1. Have more meaningful conversations with customers2. Ensure compliance in complex sales and service situations3. Coach employees in real time  [wpforms id="15360" title="false"] [...]

  • RPA Is Not Enough: 4 Steps to Digital Workflow Transformation

    Robotic process automation (RPA) gets a lot of attention, and rightfully so. Multiple studies have indicated it’s the technology most often deployed by companies to support their digital transformation efforts. Yet despite the investment and commitment, it’s clear that by itself, RPA is not enough to meet the demands placed on businesses operating in a digital world. Resilient organizations know they need to be agile in order to survive and succeed. They [...]

  • Attended Automation: Streamlining Contact Center Workflow

    Collection agencies and departments are under relentless pressure to maximize recovery rates while minimizing collection costs. These imperatives are demanding enough in the best of times. Now, the pandemic and more rigorous regulation are intensifying the challenge. In this blog, NICE explains how organizations can drive more effective collection processes while ensuring compliance and boosting efficiency by embracing intelligent automation, artificial intelligence (AI), and machine learning.  [wpforms id="15393" title="false"] [...]

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