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  • Today’s customers expect unprecedented quality of service in an I-want-it-now economy. Amazon, Uber and other digital-native companies have created a customer demand for immediate, high quality, in-the-moment service from all providers in all industries. How traditional enterprises can meet this demand and stay competitive in this new, digital economy? Join Gregory North, Digital Transformation Principal at IRPA AI and former CPO Xerox Services, and Semyon Sergunin, IQ Bot Product Marketing at [...]

  • What Old Sales Playbooks Need to Go When Selling Digital Services

    At the 2019 Next Gen Sales Day, the VP at Mphasis and VP of Sales at Socure joined Frank Casale, IRPA AI Founder, had a panel discussion and explored what old sales playbooks need to go when selling digital services.       [...]

  • The Key Legal Issues That Companies Need to Consider as They Implement RPA & Artificial Intelligence

    Ken Adler, Chair, Technology and Outsourcing Group at Loeb & Loeb, joins Frank Casale, Founder of IRPA AI, and Thomas Young, Managing Partner at RUMJog Enterprises for this month’s episode of Digital Dose. This episode focuses on the key legal issues that companies need to consider as they implement RPA & artificial intelligence. View this video to learn: - Legal differences between outsourcing and RPA/AI - How using the old playbook for [...]

  • Digital Americas Pipeline Initiative (DAPI) Uses Agile:LiveTM to Deliver High Quality Solutions to Companies That Use Automation Anywhere and UiPath Platforms

    Sam Gross and Frank Casale, Co-Founders of the Digital Americas Pipeline Initiative (DAPI), discuss how Agile:LiveTM, DAPI’s innovative, proprietary RPA development environment, enables DAPI to deliver higher quality solutions to clients with faster time-to-market. They also explore the growing demand for RPA/AI developers and types of trained and certified RPA development resources that DAPI is making available to the market in this video.       [...]

  • As automation technology has become more sophisticated, it is able to do more and deliver greater value to companies. Taking advantage of the full extent of this value and fully implementing automation in an enterprise is a journey, from process discovery to a digital workforce. This process is filled with many challenges, and it is important for companies to define effective strategies and tools early in the process to set a foundation for [...]

  • It's all about talent! The transformational effect that RPA & AI bring to companies has created a serious shortage of experienced & qualified people who can meet the digital talent demand. According to a report published by Capgemini, 54% of organizations agreed that the digital talent gap is hampering their transformation programs, and that their organization has lost competitive advantage because of a shortage of digital talent. Frank Casale, IRPA AI Founder, sat [...]

  • A Candid Discussion About The Countdown to 2020 - The Tipping Point

    The countdown to 2020 is rapidly approaching. In this podcast, Frank Casale, IRPA AI Founder and Tom Young, RUMJOG Enterprises Managing Partner, delve into where we were three years ago compared to how the landscape will change in 2020, why it’s imperative for buyers to create a data strategy in order to be successful, how a fit for purpose AI solution is better, faster and cheaper and advice for service [...]

  • Key Discussion Points: Why Robotic Process Automation (RPA)? Taking on Opportunities and Challenges The RPA Revolution, through Process Discovery Revolution in Practice: The Kryon and Wyndham Hotels Success Story Tips for a Successful RPA Journey   Robotic process automation (RPA) exists to support enterprises seeking to rapidly integrate innovative procedures to maintain a dynamic, competitive business reality in an increasingly digital corporate landscape. As more turn to process automation as the solution, [...]

  • Talking Automation at Scale, Culture & Customer Experience with UnitedHealth

    As part of our Practitioner Perspectives interview series that is focused on giving you first-hand insight into best practices from expert practitioners who are leading automation and digital transformation programs, UnitedHealth Group's Automation & RPA Director, Danilo McGarry, recently joined IRPA AI’s President of Media & Events, Daniel Goodstein, to explore: - How can you achieve scale quickly? - How important is speed? - What changes will occur in customer experience due to [...]

  • The evolution of the service desk & end user support has changed over the years, but one thing has remained the same. The current process is broken, inefficient, costly and, most importantly, vastly inconvenient for end users. Frank Casale, IRPA AI Founder, sat down with Sam Gross, ChoiceWORX CEO and former VP and CTO at CSC, Unisys and CompuCom to discuss why the current service desk model doesn’t serve the end [...]

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