Content Archives

  • 8 Ways RPA Is Helping Transform the Telecom Industry

    Driven by the Internet of Things (IoT), 5G, and edge computing, the utilization of telecom services is exploding. This surging demand presents significant revenue opportunities for communications service providers (CSPs), but it also poses substantial challenges. With large numbers of users sending massive amounts of data through their networks, telecom companies have found even basic organizational functions like customer support and order fulfillment are growing increasingly complicated. To meet these challenges, [...]

  • Scaling Intelligent Automation Transformations with Technology

    By Pascal Bornet Senior IRPA AI Contributor According to a recent McKinsey survey, just under one third of organizations have leveraged intelligent technologies across multiple businesses or functions. Scaling intelligent automation (IA) transformation appears to be the most important challenge, and based on my experience, the key limiting factor is that IA projects are typically human-workload intensive — resulting in lengthy and expensive projects. But what if technology could help organizations implement IA? New [...]

  • PDF: Please Don’t Fail - Optical Character Recognition and the Holy Grail of Intelligent Automation

    By Chris Surdak, JD Senior IRPA AI Contributor If there is a “Holy Grail” of business process automation, it’s likely the automatic reading — and understanding — of the lowly portable document format (PDF). To most humans, this task seems mundane, if not downright punishing. But in the world of software and algorithms, reading and understanding such documents is notoriously difficult. Many, if not most, organizations seek to automate the process of [...]

  • Top Ten Tips to Avoiding this Common & Costly Hiring Mistake

    All SaaS is not created equal. The once SaaS pioneers, who were industry disruptors, today are more like the industry old guard (i.e.,, NetSuite). Selling mature SaaS solutions now looks very much like the enterprise and big government software sales that the SaaS platforms once disrupted. On the other hand, successfully selling sophisticated new SaaS solutions, that utilize emerging technologies like intelligent automation and digital labor, requires a unique [...]

  • Intelligent Automation Can Save Millions of Lives Per Year

    By Pascal Bornet Senior IRPA AI Contributor Intelligent Automation (IA) is more than a way to revolutionize business and save money — it also has the potential to save lives by the millions and increase healthy life expectancy. IA can be applied to medical diagnosis and research to prevent unnecessary deaths. In addition, it provides more equitable access to healthcare worldwide. IA can also be used in transport to augment the abilities of [...]

  • The “Law” Catches Up With Blue Prism

      By Chris Surdak, JD Senior IRPA AI Contributor Waking up to the news this week — that Blue Prism has been bought by private equity firm Vista for approximately $1.5 billion — did not come as much of a surprise. For several years now, many of us in the RPA industry did not question if Blue Prism, and the other big 3 RPA firms: Automation Anywhere, UiPath and Pegasystems, would be [...]

  • Cloud and RPA: Why it’s Better to be the Cool Aunt or Uncle than a Bot Parent

    By Chris Surdak, JD Senior IRPA AI Contributor An automated workforce working from some ethereal digital dimension is the stuff of science fiction. Superficially, this may seem to be a match made in heaven: the merging of two of the strongest information technology (IT) trends of the last ten years. But more often than not, organizations have been unable to make cloud-based bots work for them beyond a one off, pipe [...]

  • Do You Have Data Diabetes?

    Organizations constantly lament that they have too much data, not enough data, or the wrong data, often simultaneously. They need data to thrive and create value, but they are unable to effectively put that data to use. Recent research strongly indicates that the problem that these organizations actually face is not a problem with data, rather, it is a problem of decision-making. If more, less or better data does not improve decision-making, [...]

  • RPA and ROI in Customer Service Centers: When Bicycles Fly?

    By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers [...]

  • Intelligent Automation: Your Roadmap to Successful Transformation

    By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation [...]

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