Past News

How Automation and Analytics are Changing the World of Customer Care
Learn how Automation, Self Service, Analytics and Personalization are changing the way organizations interact with customers Exciting changes are happening: customer care will be everywhere and embedded in everyday products; interactions will be automated with virtual agents engaging in meaningful conversations with customers; companies will learn from every customer interaction, through every channel, and analytics will allow deeply personalized interactions that deliver great customer satisfaction. Right now, every Customer Care leader has [...]
An IRPA AI Interview: Max Yankelevich, Founder and CEO, WorkFusion
Automation, the Next Wave of Outsourcing Max Yankelevich, Founder and CEO, WorkFusion shares his views on the disruptor play automation is having today on the outsourcing community and his vision of what the landscape will look like by 2020 with Raheem Hasan, President and Co-Founder of IRPA AI. Max discusses the evolutionary path WorkFusion sees with its clients, who are progressing from RPA to AI and cognitive. By 2020, [...]
From Hype to Reality: Man & Machine - Where are We?
Join us and your peers for our third segment in our four-part IRPA AI Ecosystem Webinar Series, “From Hype to Reality: Man & Machine.” In this segment, “Where are We?” our presenters, Adam Devine, VP & Head of Marketing, WorkFusion and Anupam Govil, Partner, Avasant examine vertical market deployments, who’s making the greatest headway in adoption and implementation of RPA, AI and machine learning technologies, as well as offer practical hands-on advice for [...]
White paper - Smart Process Automation: Taking Action
Smart Process Automation: Taking Action - Organizations across all industries have made process automation and transformation a strategic initiative, but many have yet to get started. With WorkFusion, IRPA AI has written a white paper that focuses on the pragmatic, near-term steps your organization can take to leverage Smart Process Automation (SPA) to improve service delivery and operational agility by automating the unstructured data work that robotics alone cannot address. To download and [...]
An IRPA Interview: Tanvir Khan, Vice President, Business Process Outsourcing, Dell Services
Changes in BPO and the Impact of Process Automation Tanvir Khan, Vice President, Business Process Outsourcing, Dell Services discusses his take on the changes in BPO and the impact that RPA is having on the community with Raheem Hasan, President and Co-Founder of IRPA AI. With a mature market, customers want accountability from their outsourcing partners and they expect outsourcing to have a positive impact their core business, helping satisfy their [...]
Whitepaper: Smart Process Automation: The Why, What, How and Who of the Next Quantum Leap in Enterprise Productivity
Smart Process Automation (SPA) combines workforce orchestration, robotics, and cognitive automation. It’s the next leap in business process automation technology. Leading banking, insurance, and healthcare organizations are using SPA to improve service delivery and operational agility by automating the unstructured data work that robotics alone cannot address. In this whitepaper, IRPA AI in association with WorkFusion, shares examples of case studies where SPA can and has already delivered game-changing results. If [...]
From Hype to Reality - Man & Machine: Temperature Gauge
Part two of our four-part IRPA AI Ecosystem Webinar Series, “From Hype to Reality: Man & Machine.” You won’t want to miss a single event as we travel the RPA road ahead together and explore this new landscape and expand our horizons. We have an exciting lineup of quarterly presentations and discussions from key players from the buyer, provider, advisor, and analyst community. They will share their insights and observations on the impact RPA, [...]
Robotic Process Automation: Mature Capabilities in The Energy Sector
As part of The London School of Economics and Political Science, Outsourcing Unit series of research papers on Business Services Automation, Professor Mary Lacity, Professor Leslie Willcocks, and Senior Research Fellow, Andrew Craig examine “Robotic Process Automation: Mature Capabilities in The Energy Sector.” This segment presents a compelling case study of a major European utility that deploys 300 “robots” to automate about 20-25% of back office work associated with meter [...]
From Hype to Reality - Man & Machine: The Road Ahead – The Technology Landscape
Part one of our four-part IRPA AI Ecosystem Webinar Series, “From Hype to Reality: Man & Machine.” You won’t want to miss a single event as we travel the RPA road ahead together and explore this new landscape and expand our horizons. We have an exciting lineup of quarterly presentations and discussions from key players from the buyer, provider, advisor, and analyst community. They will share their insights and observations on the impact [...]
The IT Function and Robotic Process Automation
Notables in the field of outsourcing and RPA, Professor Leslie Willcocks, Professor Mary Lacity and Senior Research Fellow, Andrew Craig have joined forces to present The London School of Economics and Political Science series of research papers on RPA. In this first paper, “The IT Function and Robotic Process Automation," the team conducts in-depth casework and interviews to show the misunderstanding about RPA’s attributes, and how RPA fits with [...]