In our latest installment of the Practitioner’s Perspective & Executive Interview Series, Ramesh Balanagu, Head of Digital Automation at Avaya shares his real-world experiences with implementing automation tools, as well as how to measure results from these projects.
Listen in to hear Ramesh cover:
– Why you shouldn’t implement RPA for the ‘sake’ of RPA
– What digital transformation really means
– from his practitioner’s perspective – The role of DevOps in automation
Intelligent automation refers to a powerful and continually evolving set of technologies for automating knowledge work and augmenting the work of human knowledge workers. Based on the speed and scale of its recent advances, it is likely to have a huge impact on the world of work and, by extension, on all of society.